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When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when a new order is created.
Triggers when there's a new call.
Triggers when CallHippo sends or receives an SMS and delivers the SMS details to your configured webhook.
Action is the task that follows automatically within your SmartRoutes integrations.
Creates a new order.
Here you will get costumer details.
Can update customer details.
Here you will get all vehicle details.
The order will be deleted by providing order id.
To get all orders.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your SmartRoutes and CallHippo accounts to viaSocket. Once connected, you can set up a workflow where an event in SmartRoutes triggers actions in CallHippo (or vice versa).
Absolutely. You can customize how SmartRoutes data is recorded in CallHippo. This includes choosing which data fields go into which fields of CallHippo, setting up custom formats, and filtering out unwanted information.
The data sync between SmartRoutes and CallHippo typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between SmartRoutes and CallHippo. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
SmartRoutes is a comprehensive route optimization and delivery management platform designed to streamline logistics operations for businesses. It offers features such as route planning, real-time tracking, and delivery analytics to enhance efficiency and customer satisfaction.
Learn MoreCallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and virtual telephony. The platform enables users to give detailed analysis to customers through call recordings.
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