Connect SMS and c2a to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for SMS
Choose an Action
Automatically do this!
- Request a new Action for c2a
Enable Integrations or automations with these events of SMS and c2a
Enable Integrations or automations with these events of SMS and c2a
Actions
Send SMS
Sends a new SMS message to a specified phone number.
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- text is aiReplytoCommentSend a Private ReplyAdd Step
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Automate Expense Report Approvals via Slack & QuickBooks
- Send for Approval acceptCreate Entry of expensesAdd Step
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Automate Instagram DM Replies, Reactions, and Team Alerts
- has responseSendDMMessageAdd Step
- Notify teamSendMailAdd Step
- has reactSendDMMessage ReactAdd Step
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Frequently Asked Questions
To start, connect both your SMS and c2a accounts to viaSocket. Once connected, you can set up a workflow where an event in SMS triggers actions in c2a (or vice versa).
Absolutely. You can customize how SMS data is recorded in c2a. This includes choosing which data fields go into which fields of c2a, setting up custom formats, and filtering out unwanted information.
The data sync between SMS and c2a typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between SMS and c2a. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About SMS
MSG91 is a comprehensive communication platform that provides robust SMS solutions for businesses. It enables seamless and efficient messaging services, allowing businesses to reach their customers through SMS for notifications, alerts, and marketing campaigns.
Learn MoreAbout c2a
The c2a system was created for Contact Center offices to support, automate calls and other communication channels.
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