Connect Sonix and topdesk to Build Intelligent Automations
Choose a Trigger
When this happens...
New Transcript
Choose an Action
Automatically do this!
- Request a new Action for topdesk
Enable Integrations or automations with these events of Sonix and topdesk
Enable Integrations or automations with these events of Sonix and topdesk
Triggers
New Transcript
Triggers when a new transcript is complete.
Actions
Transcribe File
Submits a new media file for transcription.
List all folder
Get all folder in Sonix.
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Frequently Asked Questions
To start, connect both your Sonix and topdesk accounts to viaSocket. Once connected, you can set up a workflow where an event in Sonix triggers actions in topdesk (or vice versa).
Absolutely. You can customize how Sonix data is recorded in topdesk. This includes choosing which data fields go into which fields of topdesk, setting up custom formats, and filtering out unwanted information.
The data sync between Sonix and topdesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Sonix and topdesk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Sonix
Sonix is an automated transcription service. We quickly and accurately convert audio and video files to text. We also provide rich editing tools so you can easily edit, annotate, and export your transcripts.
Learn MoreAbout topdesk
Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.
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