Connect Superchat and custom gateway oms to Build Intelligent Automations
Choose a Trigger
When this happens...
Contact Created
Contact Updated
New Inbound Message
New Outbound Message
Note Created
Message Sending Failed
Conversation Done
Conversation Opened
Conversation Snoozed
Choose an Action
Automatically do this!
- Request a new Action for custom gateway oms
Enable Integrations or automations with these events of Superchat and custom gateway oms
Enable Integrations or automations with these events of Superchat and custom gateway oms
Triggers
Contact Created
Triggers when a new contact is created.
Contact Updated
Triggers when a contact is modified.
New Inbound Message
Triggers when a new message is received.
New Outbound Message
Triggers when a new message is sent.
Note Created
Triggers when a new note is created.
Message Sending Failed
Triggers when sending an outbound message failed.
Actions
Create Contact
Creates a new contact.
Create Note
Creates a note in a coversation.
Add Contact to Contact List
Adds a contact to a contact list.
Update Contact
Updates an existing contact.
Update Conversation
Updates an existing conversation.
List all channels
Lists all channels in workspace.
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Frequently Asked Questions
To start, connect both your Superchat and custom gateway oms accounts to viaSocket. Once connected, you can set up a workflow where an event in Superchat triggers actions in custom gateway oms (or vice versa).
Absolutely. You can customize how Superchat data is recorded in custom gateway oms. This includes choosing which data fields go into which fields of custom gateway oms, setting up custom formats, and filtering out unwanted information.
The data sync between Superchat and custom gateway oms typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Superchat and custom gateway oms. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Superchat
Superchat is a messaging platform that combines relevant communication channels, streamlines customer support and makes messenger marketing accessible to any business.
Learn MoreAbout custom gateway oms
Custom Gateway is a system for creating artwork and managing / distributing orders for personalized and print on demand products.
Learn More
