Full list

Supported Triggers & Actions

Everything you can automate between Synthflow AI and Parallel.

When this happensTriggers

A trigger is an event that starts a workflow.

New Parallel

New Parallel

Triggers when new parallels is created.

Petition Complete

Petition Complete

Triggers when new parallels or petition is completed.

New Comment Posted

New Comment Posted

Triggers when new comment posted .

Comment Deleted

Comment Deleted

Triggers when a comment is deleted .

A user sent a message

A user sent a message

when a user sends a message or reply inside a Parallel form or conversation.

Profile Created

Profile Created

Triggers when new profile is created.

Do thisActions

Action is the task that follows automatically within your Synthflow AI integrations.

Create SMS Action

Create SMS Action

Creates a SMS action

Create Transfer Call Action

Create Transfer Call Action

Creates a transfer call action

Create Information Extractor Yes No Action

Create Information Extractor Yes No Action

Creates an action of type information extractor yes no

Create Information Extractor Open Question Action

Create Information Extractor Open Question Action

Creates an action for open questions

Create Call

Create Call

Initiates a real-time voice call through the AI assistant.

Comment on a Parallel

Comment on a Parallel

Send a comment or a note within a parallel.

How to build your first workflow with viaSocket
2-Minute Guide

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Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Integrations Synthflow AI
Synthflow AI + Parallel
Synthflow AI logo

About Synthflow AI

Synthflow AI is a no-code platform for creating voice AI agents that automate inbound and outbound phone calls, from answering questions to booking appointments and sending SMS follow-ups at scale. It targets contact centers and BPOs with enterprise-ready, white-label agents, 200+ integrations, and multilingual support to reduce costs and improve response rates

Learn more
Integrations Parallel
Parallel + Synthflow AI
Parallel logo

About Parallel

Parallel is a platform designed to streamline and enhance project management and team collaboration. It offers tools and features that facilitate efficient task management, communication, and workflow automation, making it ideal for teams looking to improve productivity and project outcomes.

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Frequently Asked Questions

How do I connect Synthflow AI and Parallel?

Sign up for a free viaSocket account, then authorize both your Synthflow AI and Parallel accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between Synthflow AI and Parallel as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from Synthflow AI to Parallel?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Parallel. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where Synthflow AI triggers actions in Parallel, and a separate workflow where Parallel triggers actions in Synthflow AI. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between Synthflow AI and Parallel. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire Synthflow AI and Parallel integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.