Connect Teamwork Desk and Dust to Build Intelligent Automations

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Teamwork Desk

When this happens...

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Dust

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New Ticket

New Ticket

Triggers when a new ticket is created.

New Customer

New Customer

Triggers when a new customer is added.

Customer Updated

Customer Updated

Triggers when a customer's details are updated.

New Note on Ticket

New Note on Ticket

Triggers when a new note is added to a ticket.

Ticket Assigned

Ticket Assigned

Triggers when a ticket is assigned to a team member.

Ticket Unassigned

Ticket Unassigned

Ticket Unassigned

Do thisActions

Action is the task that follows automatically within your Teamwork Desk integrations.

Create Customer

Create Customer

Creates a new customer

Assign Ticket

Assign Ticket

Assigns a ticket to a specific team member.

Link tasks to ticket

Link tasks to ticket

Link task to ticket

Unassign Ticket

Unassign Ticket

Unassigns the selected ticket.

Update Customer

Update Customer

Update Customer

Update Ticket

Update Ticket

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Frequently Asked Questions

How do I start an integration between Teamwork Desk and Dust?

To start, connect both your Teamwork Desk and Dust accounts to viaSocket. Once connected, you can set up a workflow where an event in Teamwork Desk triggers actions in Dust (or vice versa).

Can we customize how data from Teamwork Desk is recorded in Dust?

Absolutely. You can customize how Teamwork Desk data is recorded in Dust. This includes choosing which data fields go into which fields of Dust, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Teamwork Desk and Dust?

The data sync between Teamwork Desk and Dust typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Teamwork Desk to Dust?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Teamwork Desk and Dust?

Yes, you can set conditional logic to control the flow of data between Teamwork Desk and Dust. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Teamwork Desk

About Teamwork Desk

Teamwork Desk is a customer support software that helps teams manage and resolve customer queries efficiently. It offers a range of features including ticket management, automation, and reporting to streamline customer support operations.

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Dust

About Dust

Dust.tt is a comprehensive workflow automation platform designed to seamlessly integrate and manage data across various sources. It provides robust tools for automating document workflows, data management, and API integrations, helping businesses streamline their operations. Whether it's cloud storage, document handling, or real-time data syncing, Dust.tt allows users to efficiently manage data sources and automate processes to boost productivity.

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