
When this happens...
New Ticket
New Customer
Customer Updated
New Note on Ticket
Ticket Assigned
Ticket Unassigned
New Agent Reply
Thread Edited
New Customer Reply

Automatically do this!
Get Keywords
Create Keyword
Get Links
Remove Keyword
When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when a new ticket is created.
Triggers when a new customer is added.
Triggers when a customer's details are updated.
Triggers when a new note is added to a ticket.
Triggers when a ticket is assigned to a team member.
Ticket Unassigned
Action is the task that follows automatically within your Teamwork Desk integrations.
Creates a new customer
Assigns a ticket to a specific team member.
Link task to ticket
Unassigns the selected ticket.
Update Customer
test

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Teamwork Desk and Raven Tools accounts to viaSocket. Once connected, you can set up a workflow where an event in Teamwork Desk triggers actions in Raven Tools (or vice versa).
Absolutely. You can customize how Teamwork Desk data is recorded in Raven Tools. This includes choosing which data fields go into which fields of Raven Tools, setting up custom formats, and filtering out unwanted information.
The data sync between Teamwork Desk and Raven Tools typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Teamwork Desk and Raven Tools. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Teamwork Desk is a customer support software that helps teams manage and resolve customer queries efficiently. It offers a range of features including ticket management, automation, and reporting to streamline customer support operations.
Learn MoreRaven Tools is a comprehensive digital marketing platform designed to help businesses and marketers streamline their SEO, social media, and PPC campaigns. It offers a suite of tools for keyword research, backlink analysis, rank tracking, and reporting, making it an essential resource for optimizing online marketing strategies.
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