Full list

Supported Triggers & Actions

Everything you can automate between telecrm and PandaDoc.

When this happensTriggers

A trigger is an event that starts a workflow.

When a lead is updated

When a lead is updated

Runs the workflow automatically whenever any lead is updated in the account.

New Lead Is Created

New Lead Is Created

Runs when new lead is created

Document Status Changed

Document Status Changed

Triggers when the document status changes.

Document Deleted

Document Deleted

Triggers when a document is deleted

Template Created

Template Created

Triggers when a template is created

Template Deleted

Template Deleted

Triggers when a template us deleted

Do thisActions

Action is the task that follows automatically within your telecrm integrations.

Create Lead

Create Lead

Add a new lead or update an existing lead by phone; optionally set name, email, status, rating, assignee, and add payment or custom actions.

Update Lead Details

Update Lead Details

Update lead information

Search Leads

Search Leads

Find leads by name or email

Find Document

Find Document

Find a document by name, status, and other parameters.

Get Document by ID

Get Document by ID

Get detailed data about a document.

Create/Update Contact

Create/Update Contact

Create a new contact or update an existing contact in PandaDoc.

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Frequently Asked Questions

How do I connect telecrm and PandaDoc?

Sign up for a free viaSocket account, then authorize both your telecrm and PandaDoc accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between telecrm and PandaDoc as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from telecrm to PandaDoc?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach PandaDoc. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where telecrm triggers actions in PandaDoc, and a separate workflow where PandaDoc triggers actions in telecrm. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between telecrm and PandaDoc. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire telecrm and PandaDoc integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.