Connect Telegram and Zendesk Support to Build Intelligent Automations
Choose a Trigger
When this happens...
New Message
New Image
New Update's
New Image/Message
Choose an Action
Automatically do this!
Find a User
Find an Agent
Find an Organization
Find Tickets
Find Latest Comment
Add Comment to Ticket
Add Tags to Ticket
Create an Organization
Create a User
Remove Tag from Ticket
Update Ticket
Create Ticket
Ready to use Telegram and Zendesk Support automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Message
Triggers when a new message is received by your bot.
New Image
Trigger's when a new image is sent to the bot.
New Update's
Triggers when a new update is sent or received on the channel to the bot.
New Image/Message
Trigger's when a new image/message is sent to the bot.
New Organization
Triggers when a new organization is created.
New User
Triggers when a new user is created.
Do thisActions
Action is the task that follows automatically within your Telegram integrations.
Send Telegram Message
Send a text message to a specified Telegram chat, optionally including inline buttons for user interaction.
Send Poll
Send's a poll from your bot.
Send Reply to a Message
Send a reply to a specific message in chat.
Send a Photo
Send a photo from your bot.
Get Member Count
Get total number of member present in a channel.
Send Document
Send a document (from a direct URL or Google Drive link) to a chosen Telegram chat with an optional caption.
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Frequently Asked Questions
To start, connect both your Telegram and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in Telegram triggers actions in Zendesk Support (or vice versa).
Absolutely. You can customize how Telegram data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.
The data sync between Telegram and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Telegram and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Telegram
Bots on Telegram are small applications that run entirely within the platform and can be designed to support any kind of task or service.
Learn MoreAbout Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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