
When this happens...

Automatically do this!
Enable Integrations or automations with these events of Tess and kayako
Searches for agents and returns a list of matching agents with their key details.
Runs the Tess assistant and returns the content it creates.

Discover viaSocket, an AI-powered workflow automation platform with 2,000+ integrations. Learn what it is, how it works, and how to set up no-code automated workflows.

Unlock your team's potential with 5 straightforward automation hacks designed to streamline processes and free up valuable time for more important work.

Explore workflow automation: its definition, benefits, how it works, real-world examples, and how to automate with viaSocket.

Discover what webhooks are, how they work, and when to use them. Compare push-based webhooks with APIs and polling, with practical examples and ViaSocket integration.
To start, connect both your Tess and kayako accounts to viaSocket. Once connected, you can set up a workflow where an event in Tess triggers actions in kayako (or vice versa).
Absolutely. You can customize how Tess data is recorded in kayako. This includes choosing which data fields go into which fields of kayako, setting up custom formats, and filtering out unwanted information.
The data sync between Tess and kayako typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Tess and kayako. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Tess is a versatile platform designed to enhance team collaboration and communication. It offers a suite of tools to streamline project management, facilitate seamless communication, and boost productivity across teams.
Learn MoreKayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.
Learn More