
When this happens...

Automatically do this!
Create Role
When this happensTriggers
A trigger is an event that starts a workflow.
Triggered upon creation and submission of a new form.
Action is the task that follows automatically within your Totango integrations.
Get details of user account
Get all the events form totango.
Get all the touchpoint type form totango.
Get all the touchpoint tags form totango.
Get all the Activity Types form totango.
Get all the teams form totango.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Totango and Bika.ai accounts to viaSocket. Once connected, you can set up a workflow where an event in Totango triggers actions in Bika.ai (or vice versa).
Absolutely. You can customize how Totango data is recorded in Bika.ai. This includes choosing which data fields go into which fields of Bika.ai, setting up custom formats, and filtering out unwanted information.
The data sync between Totango and Bika.ai typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Totango and Bika.ai. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
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