Full list

Supported Triggers & Actions

Everything you can automate between TxtSync and Featurebase.

When this happensTriggers

A trigger is an event that starts a workflow.

New Contact Created

New Contact Created

runs when a New Contact is Created.

New Post

New Post

Triggers when a new post is created on your feedback board.

New Post Appears

New Post Appears

Runs when new post appears

New Comment Appears

New Comment Appears

Runs when new comment appears

Ticket Is Created

Ticket Is Created

Runs when Ticket Is Created

Conversation Arrives

Conversation Arrives

Runs when conversation arrives

Do thisActions

Action is the task that follows automatically within your TxtSync integrations.

Send SMS

Send SMS

Send a single SMS text message to a phone number or contact

Create a Contact

Create a Contact

Adds a new contact to your TxtSync contact list.

Update a Contact

Update a Contact

Update an existing contact's details.

List Contacts

List Contacts

List all contacts and their details.

Create Feedback Post

Create Feedback Post

Create a feedback post

Update Feedback Status

Update Feedback Status

Set a feedback post status

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Frequently Asked Questions

How do I connect TxtSync and Featurebase?

Sign up for a free viaSocket account, then authorize both your TxtSync and Featurebase accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between TxtSync and Featurebase as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from TxtSync to Featurebase?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Featurebase. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where TxtSync triggers actions in Featurebase, and a separate workflow where Featurebase triggers actions in TxtSync. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between TxtSync and Featurebase. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire TxtSync and Featurebase integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.