Connect UserEcho and Salesforce Commerce Cloud to Build Intelligent Automations
Choose a Trigger
When this happens...
New Topic
New Comment
Choose an Action
Automatically do this!
- Request a new Action for Salesforce Commerce Cloud
Enable Integrations or automations with these events of UserEcho and Salesforce Commerce Cloud
Enable Integrations or automations with these events of UserEcho and Salesforce Commerce Cloud
Triggers
New Topic
Triggers when a new topic is created in a UserEcho forum.
New Comment
Triggers when a new comment is posted in UserEcho.
Actions
Create a Forum
Create a new forum
Create a Topic
Create a new topic by forum id
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Frequently Asked Questions
To start, connect both your UserEcho and Salesforce Commerce Cloud accounts to viaSocket. Once connected, you can set up a workflow where an event in UserEcho triggers actions in Salesforce Commerce Cloud (or vice versa).
Absolutely. You can customize how UserEcho data is recorded in Salesforce Commerce Cloud. This includes choosing which data fields go into which fields of Salesforce Commerce Cloud, setting up custom formats, and filtering out unwanted information.
The data sync between UserEcho and Salesforce Commerce Cloud typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between UserEcho and Salesforce Commerce Cloud. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About UserEcho
Integrate with UserEcho to manage customer feedback, support tickets, and community interactions seamlessly.
Learn MoreAbout Salesforce Commerce Cloud
Salesforce Commerce Cloud is a leading eCommerce platform that empowers businesses to deliver seamless and personalized shopping experiences across all channels. It provides a comprehensive suite of tools for managing online stores, optimizing customer engagement, and driving sales growth.
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