Connect Webengage and Jira Software Cloud
Integrate Webengage with Jira Software Cloud to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Add User to WebEngage when New Issue in Jira-software-cloud
Add User to WebEngage when New Issue (Via JQL) in Jira-software-cloud
Add User to WebEngage when Updated Issue in Jira-software-cloud
Add User to WebEngage when Updated Comment in Jira-software-cloud
Add User to WebEngage when New Comment in Jira-software-cloud
Popular Webengage + Jira Software Cloud flows
Start from a real workflow other teams are already running.
Add User to WebEngage when New Issue in Jira-software-cloud
Use this flowAdd User to WebEngage when New Issue (Via JQL) in Jira-software-cloud
Use this flowAdd User to WebEngage when Updated Issue in Jira-software-cloud
Use this flowAdd User to WebEngage when Updated Comment in Jira-software-cloud
Use this flowAdd User to WebEngage when New Comment in Jira-software-cloud
Use this flowSupported Triggers & Actions
Everything you can automate between Webengage and Jira Software Cloud.
When this happensTriggers
A trigger is an event that starts a workflow.
New Issue
Triggers when a new issue is created
New Issue (Via JQL)
Triggers when a new issue is added that matches some JQL
Updated Issue
Triggers when an existing issue is updated
Updated Comment
Triggers when a comment on a issue is updated
New Comment
Triggers when a new comment is added to an issue
Do thisActions
Action is the task that follows automatically within your Webengage integrations.
Add User
Adds a new user to your WebEngage account.
Find User
finds an existing user
Find Project
Searches for a project by name or key
Find Issue via JQL
Searches for an issue via JQL
Find Component
Searches for a component by name
Add Comment to Issue
Adds a new comment to an issue
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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About Webengage
Webengage is a comprehensive marketing automation platform that helps businesses engage with their customers through personalized communication across multiple channels. It offers tools for customer segmentation, journey mapping, and analytics to enhance customer retention and conversion rates.
Learn more
About Jira Software Cloud
Jira Software Cloud is a powerful project management tool developed by Atlassian, designed to help teams plan, track, and manage their work efficiently. It offers a wide range of features including issue tracking, agile project management, and customizable workflows to streamline collaboration and productivity.
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Webengage and Jira Software Cloud accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Webengage and Jira Software Cloud as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Jira Software Cloud. No coding required.
Yes. You can set up a workflow where Webengage triggers actions in Jira Software Cloud, and a separate workflow where Jira Software Cloud triggers actions in Webengage. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Webengage and Jira Software Cloud. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Webengage and Jira Software Cloud integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
