Connect Zendesk Support and Commerce Layer
Integrate Zendesk Support with Commerce Layer to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
List All Tickets from Zendesk Support when When a new gift card is created in Commerce Layer
Add Comment to Ticket in Zendesk Support when When a new gift card is created in Commerce Layer
Add Tags to Ticket in Zendesk Support when When a new gift card is created in Commerce Layer
Create Or Update Organization in Zendesk Support when When a new gift card is created in Commerce Layer
Remove Tags From Ticket in Zendesk Support when When a new gift card is created in Commerce Layer
Popular Zendesk Support + Commerce Layer flows
Start from a real workflow other teams are already running.
Choose a trigger
Zendesk Support
When this happens...
New Organization Created or Updated
New Customer Created or Updated
Tag Added To Customer
New Group Is Created
New Ticket Created or Updated
New View Is Created
New Organization Created
Customer Is Created
Tag Added To Organization
Ticket Is Created
Tag Added To Ticket
Ticket Is Updated in View
Choose an action
Commerce Layer
Automatically do this!
Find Price Lists
Create Customer Group
Create Customer
Delete Customer
Update Customer Group
Create Price List
Create Shipping Category
Create SKU
Update Customer
Create Price
Create Stock Location
Create Address
Create Stock Item
Create Gift Card Recipient
Create Attachment
Create Merchant
Update Merchant
Update a Price List
Update a Stock Item
Update Address
Update Stock Location
Find Customer By Email
Find SKUs
Find Shipping Categories
Find Tags
Find Customers
Find Addresses
Find Merchants
Find Stock Locations
List Customer Groups
List SKUs
List Orders
List All Tickets from Zendesk Support when When a new gift card is created in Commerce Layer
Use this flowAdd Comment to Ticket in Zendesk Support when When a new gift card is created in Commerce Layer
Use this flowAdd Tags to Ticket in Zendesk Support when When a new gift card is created in Commerce Layer
Use this flowCreate Or Update Organization in Zendesk Support when When a new gift card is created in Commerce Layer
Use this flowRemove Tags From Ticket in Zendesk Support when When a new gift card is created in Commerce Layer
Use this flowUpdate Ticket in Zendesk Support when When a new gift card is created in Commerce Layer
Use this flowFind Latest Ticket Comment in Zendesk Support when When a new gift card is created in Commerce Layer
Use this flowList Ticket Comments from Zendesk Support when When a new gift card is created in Commerce Layer
Use this flowList Agents from Zendesk Support when When a new gift card is created in Commerce Layer
Use this flowFind or List Groups in Zendesk Support when When a new gift card is created in Commerce Layer
Use this flowSupported Triggers & Actions
Everything you can automate between Zendesk Support and Commerce Layer.
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
New Group Is Created
Runs when new group is created
New Ticket Created or Updated
Runs when an existing Ticket Created or Updated
New View Is Created
Runs when new view is created
Do thisActions
Action is the task that follows automatically within your Zendesk Support integrations.
List All Tickets
Get all support tickets
Add Comment to Ticket
Adds a comment to an existing ticket.
Add Tags to Ticket
Adds multiple tags to an existing ticket by ticket ID.
Create Or Update Organization
Create or update organization
Create or Update Customer
Create or update a Customer
Remove Tags From Ticket
Remove tags from a ticket.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
About Commerce Layer
Commerce Layer is a fast, flexible, and highly secure REST API, designed to empower you to create innovative and scalable eCommerce solutions with ease. Ask ChatGPT
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Zendesk Support and Commerce Layer accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Zendesk Support and Commerce Layer as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Commerce Layer. No coding required.
Yes. You can set up a workflow where Zendesk Support triggers actions in Commerce Layer, and a separate workflow where Commerce Layer triggers actions in Zendesk Support. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Zendesk Support and Commerce Layer. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Zendesk Support and Commerce Layer integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
