Connect Zendesk Support and Facebook Pages to Build Intelligent Automations
Choose a Trigger
When this happens...
New User Created
New Group Created
Ticket Updated
New View Created
New Ticket Created
Choose an Action
Automatically do this!
Create Page Post Photo
Create Page Share URL Post
List Page Posts
Get Page Post Details
Reply Comment on Page Post
Comment on a Page Post
Get Comments of a Page Post
Delete Comment
Hide/Unhide Comment on Page Post
Send A Private Reply
Get Page or User Reaction Details
Post Video to Page
Create Page Text Post
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New User Created
Runs when a new user is created in Zendesk Support.
New Group Created
Runs when a new group is created in Zendesk Support.
Ticket Updated
Runs when an existing ticket is updated.
New View Created
Runs when a new view is created in Zendesk Support.
New Ticket Created
Runs when a new ticket is created in Zendesk Support.
New Comment Is Posted
Runs when a new comment is posted on the selected Facebook Page.
Do thisActions
Action is the task that follows automatically within your Zendesk Support integrations.
Find Tickets
Finds existing tickets that match your search query.
Add Comment to Ticket
Adds a comment to an existing ticket.
Add Tags to Ticket
Adds multiple tags to an existing ticket by ticket ID.
Create Or Update Organization
Create or update organization
Create or Update Customer
Create or update a customer
Remove Tag From Ticket
Removes a tag from a ticket.
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Frequently Asked Questions
To start, connect both your Zendesk Support and Facebook Pages accounts to viaSocket. Once connected, you can set up a workflow where an event in Zendesk Support triggers actions in Facebook Pages (or vice versa).
Absolutely. You can customize how Zendesk Support data is recorded in Facebook Pages. This includes choosing which data fields go into which fields of Facebook Pages, setting up custom formats, and filtering out unwanted information.
The data sync between Zendesk Support and Facebook Pages typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Zendesk Support and Facebook Pages. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn MoreAbout Facebook Pages
Facebook Pages lets you connect with your customers, fans and followers on the world's largest social network. Share relevant content to engage people who Like your page, create events to build and grow your community, and run a Facebook ad campaign by targeting location, age and more.
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