
When this happens...
New User Created
New Group Created
Ticket Updated
New View Created
New Ticket Created

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Create Post
Create Reply
List all Review
Update Event Post
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When this happensTriggers
A trigger is an event that starts a workflow.
Runs when a new user is created in Zendesk Support.
Runs when a new group is created in Zendesk Support.
Runs when an existing ticket is updated.
Runs when a new view is created in Zendesk Support.
Runs when a new ticket is created in Zendesk Support.
Runs when a new review is posted on your Google Business Profile.
Action is the task that follows automatically within your Zendesk Support integrations.
Finds existing tickets that match your search query.
Adds a comment to an existing ticket.
Adds multiple tags to an existing ticket by ticket ID.
Creates a new user in Zendesk Support.
Removes a tag from a ticket.
Updates an existing ticket's status and adds comments.

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To start, connect both your Zendesk Support and Google Business Profile accounts to viaSocket. Once connected, you can set up a workflow where an event in Zendesk Support triggers actions in Google Business Profile (or vice versa).
Absolutely. You can customize how Zendesk Support data is recorded in Google Business Profile. This includes choosing which data fields go into which fields of Google Business Profile, setting up custom formats, and filtering out unwanted information.
The data sync between Zendesk Support and Google Business Profile typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Zendesk Support and Google Business Profile. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn MoreGoogle Business Profile is a tool that allows businesses to manage their online presence across Google, including Search and Maps. By verifying and editing your business information, you can help customers find you and tell them the story of your business.
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