Connect Zendesk Support and Heartbeat
Integrate Zendesk Support with Heartbeat to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Add user to group in Heartbeat when New Organization Created or Updated in Zendesk Support
Create a Group in Heartbeat when New Organization Created or Updated in Zendesk Support
Remove User from Group in Heartbeat when New Organization Created or Updated in Zendesk Support
Find User in Heartbeat when New Organization Created or Updated in Zendesk Support
Create a Channel in Heartbeat when New Organization Created or Updated in Zendesk Support
Popular Zendesk Support + Heartbeat flows
Start from a real workflow other teams are already running.
Choose a trigger
Zendesk Support
When this happens...
New Organization Created or Updated
New Customer Created or Updated
Tag Added To Customer
New Group Is Created
New Ticket Created or Updated
New View Is Created
New Organization Created
Customer Is Created
Tag Added To Organization
Ticket Is Created
Tag Added To Ticket
Ticket Is Updated in View
Choose an action
Heartbeat
Automatically do this!
Add user to group
Create a Group
Remove User from Group
Find User
Create a Channel
Create a Thread
Create a Comment
Create a Event
Deactivate User
Invite Users
Send Direct Message
Create User
List users
Get User
Get Notification
List Channel Categories
List Channels
Get Channel Thread
Get Thread
List Events
List Invitations
List Roles
List Groups
Add user to group in Heartbeat when New Organization Created or Updated in Zendesk Support
Use this flowCreate a Group in Heartbeat when New Organization Created or Updated in Zendesk Support
Use this flowRemove User from Group in Heartbeat when New Organization Created or Updated in Zendesk Support
Use this flowFind User in Heartbeat when New Organization Created or Updated in Zendesk Support
Use this flowCreate a Channel in Heartbeat when New Organization Created or Updated in Zendesk Support
Use this flowCreate a Thread in Heartbeat when New Organization Created or Updated in Zendesk Support
Use this flowCreate a Comment in Heartbeat when New Organization Created or Updated in Zendesk Support
Use this flowDeactivate User in Heartbeat when New Organization Created or Updated in Zendesk Support
Use this flowSend Direct Message via Heartbeat when New Organization Created or Updated in Zendesk Support
Use this flowCreate User in Heartbeat when New Organization Created or Updated in Zendesk Support
Use this flowSupported Triggers & Actions
Everything you can automate between Zendesk Support and Heartbeat.
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
New Group Is Created
Runs when new group is created
New Ticket Created or Updated
Runs when an existing Ticket Created or Updated
New View Is Created
Runs when new view is created
Do thisActions
Action is the task that follows automatically within your Zendesk Support integrations.
List All Tickets
Get all support tickets
Add Comment to Ticket
Adds a comment to an existing ticket.
Add Tags to Ticket
Adds multiple tags to an existing ticket by ticket ID.
Create Or Update Organization
Create or update organization
Create or Update Customer
Create or update a Customer
Remove Tags From Ticket
Remove tags from a ticket.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
About Heartbeat
Heartbeat is a platform designed to facilitate community building and engagement through chat and collaboration tools. It provides features for creating and managing online communities, enabling seamless communication and interaction among members.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Zendesk Support and Heartbeat accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Zendesk Support and Heartbeat as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Heartbeat. No coding required.
Yes. You can set up a workflow where Zendesk Support triggers actions in Heartbeat, and a separate workflow where Heartbeat triggers actions in Zendesk Support. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Zendesk Support and Heartbeat. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Zendesk Support and Heartbeat integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
