Connect Zendesk Support and Linear to Build Intelligent Automations
Choose a Trigger
When this happens...
New User Created
New Group Created
Ticket Updated
New View Created
New Ticket Created
Choose an Action
Automatically do this!
Create Issue
Create Comment
Find an Issue
Update Issue Status
Create a Project
Create an Issue Attachment
Delete an Issue
Find by ID
Create Customer
Create Customer Need
Add Label to Issue
Remove Label from Issue
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New User Created
Runs when a new user is created in Zendesk Support.
New Group Created
Runs when a new group is created in Zendesk Support.
Ticket Updated
Runs when an existing ticket is updated.
New View Created
Runs when a new view is created in Zendesk Support.
New Ticket Created
Runs when a new ticket is created in Zendesk Support.
Isuue Status Updated
Trigger when an issue status will changed.
Do thisActions
Action is the task that follows automatically within your Zendesk Support integrations.
Find Tickets
Finds existing tickets that match your search query.
Add Comment to Ticket
Adds a comment to an existing ticket.
Add Tags to Ticket
Adds multiple tags to an existing ticket by ticket ID.
Create a User
Creates a new user in Zendesk Support.
Remove Tag From Ticket
Removes a tag from a ticket.
Update Ticket
Updates an existing ticket's status and adds comments.
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Frequently Asked Questions
To start, connect both your Zendesk Support and Linear accounts to viaSocket. Once connected, you can set up a workflow where an event in Zendesk Support triggers actions in Linear (or vice versa).
Absolutely. You can customize how Zendesk Support data is recorded in Linear. This includes choosing which data fields go into which fields of Linear, setting up custom formats, and filtering out unwanted information.
The data sync between Zendesk Support and Linear typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Zendesk Support and Linear. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn MoreAbout Linear
Linear is a fast and intuitive project management tool that helps teams track tasks, bugs, and feature requests. It offers streamlined workflows, project roadmaps, and integrates seamlessly with tools like GitHub and Slack for improved collaboration and productivity.
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