Connect Zendesk Support and M91
Integrate Zendesk Support with M91 to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Get Channel Alert by ID from M91 when New Organization Created or Updated in Zendesk Support
Invite Direct Recipient via M91 when New Organization Created or Updated in Zendesk Support
Get Direct Alert by ID from M91 when New Organization Created or Updated in Zendesk Support
Invite Channel Members to a channel in M91 when New Organization Created or Updated in Zendesk Support
Create Channel in M91 when New Organization Created or Updated in Zendesk Support
Popular Zendesk Support + M91 flows
Start from a real workflow other teams are already running.
Choose a trigger
Zendesk Support
When this happens...
New Organization Created or Updated
New Customer Created or Updated
Tag Added To Customer
New Group Is Created
New Ticket Created or Updated
New View Is Created
New Organization Created
Customer Is Created
Tag Added To Organization
Ticket Is Created
Tag Added To Ticket
Ticket Is Updated in View
Choose an action
M91
Automatically do this!
Get Channel Alert by ID
Invite Direct Recipient
Get Direct Alert by ID
Invite Channel Members
Create Channel
Send Direct Alert
Send Channel Alert
Close Channel Alert
Delete Direct Recipient
Delete Channel Member
Close Direct Alert
Get Channel Alert by ID from M91 when New Organization Created or Updated in Zendesk Support
Use this flowInvite Direct Recipient via M91 when New Organization Created or Updated in Zendesk Support
Use this flowGet Direct Alert by ID from M91 when New Organization Created or Updated in Zendesk Support
Use this flowInvite Channel Members to a channel in M91 when New Organization Created or Updated in Zendesk Support
Use this flowCreate Channel in M91 when New Organization Created or Updated in Zendesk Support
Use this flowSend Direct Alert via M91 when New Organization Created or Updated in Zendesk Support
Use this flowSend Channel Alert via M91 when New Organization Created or Updated in Zendesk Support
Use this flowClose Channel Alert in M91 when New Organization Created or Updated in Zendesk Support
Use this flowDelete Direct Recipient from M91 when New Organization Created or Updated in Zendesk Support
Use this flowDelete Channel Member from M91 when New Organization Created or Updated in Zendesk Support
Use this flowSupported Triggers & Actions
Everything you can automate between Zendesk Support and M91.
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
New Group Is Created
Runs when new group is created
New Ticket Created or Updated
Runs when an existing Ticket Created or Updated
New View Is Created
Runs when new view is created
Do thisActions
Action is the task that follows automatically within your Zendesk Support integrations.
List All Tickets
Get all support tickets
Add Comment to Ticket
Adds a comment to an existing ticket.
Add Tags to Ticket
Adds multiple tags to an existing ticket by ticket ID.
Create Or Update Organization
Create or update organization
Create or Update Customer
Create or update a Customer
Remove Tags From Ticket
Remove tags from a ticket.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
About M91
M91 is an alert escalation platform that routes critical notifications to the right people through push, SMS, and voice calls until an alert is acknowledged. It supports actionable alerts and sends responders’ actions back to the originating system.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Zendesk Support and M91 accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Zendesk Support and M91 as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach M91. No coding required.
Yes. You can set up a workflow where Zendesk Support triggers actions in M91, and a separate workflow where M91 triggers actions in Zendesk Support. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Zendesk Support and M91. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Zendesk Support and M91 integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
