Connect Zendesk Support and Mercury
Integrate Zendesk Support with Mercury to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Request Money Transfer through Mercury when New Organization Created or Updated in Zendesk Support
Get Payment Approval Requests from Mercury when New Organization Created or Updated in Zendesk Support
Get Users from Mercury when New Organization Created or Updated in Zendesk Support
Get Accounts from Mercury when New Organization Created or Updated in Zendesk Support
Get Cards from Mercury when New Organization Created or Updated in Zendesk Support
Popular Zendesk Support + Mercury flows
Start from a real workflow other teams are already running.
Choose a trigger
Zendesk Support
When this happens...
New Organization Created or Updated
New Customer Created or Updated
Tag Added To Customer
New Group Is Created
New Ticket Created or Updated
New View Is Created
New Organization Created
Customer Is Created
Tag Added To Organization
Ticket Is Created
Tag Added To Ticket
Ticket Is Updated in View
Choose an action
Mercury
Automatically do this!
Create Virtual Card
Get Recipients
Request Money Transfer
Send Payment to Recipient
Get Payment Approval Requests
Get Payment Approval Request by ID
Get Users
Get Accounts
Get Cards
Request Money Transfer through Mercury when New Organization Created or Updated in Zendesk Support
Use this flowGet Payment Approval Requests from Mercury when New Organization Created or Updated in Zendesk Support
Use this flowGet Users from Mercury when New Organization Created or Updated in Zendesk Support
Use this flowGet Accounts from Mercury when New Organization Created or Updated in Zendesk Support
Use this flowGet Cards from Mercury when New Organization Created or Updated in Zendesk Support
Use this flowGet Recipients from Mercury when New Customer Created or Updated in Zendesk Support
Use this flowRequest Money Transfer through Mercury when New Customer Created or Updated in Zendesk Support
Use this flowSend Payment to Recipient via Mercury when New Customer Created or Updated in Zendesk Support
Use this flowGet Payment Approval Requests from Mercury when New Customer Created or Updated in Zendesk Support
Use this flowGet Payment Approval Request by ID from Mercury when New Customer Created or Updated in Zendesk Support
Use this flowSupported Triggers & Actions
Everything you can automate between Zendesk Support and Mercury.
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
New Group Is Created
Runs when new group is created
New Ticket Created or Updated
Runs when an existing Ticket Created or Updated
New View Is Created
Runs when new view is created
Do thisActions
Action is the task that follows automatically within your Zendesk Support integrations.
List All Tickets
Get all support tickets
Add Comment to Ticket
Adds a comment to an existing ticket.
Add Tags to Ticket
Adds multiple tags to an existing ticket by ticket ID.
Create Or Update Organization
Create or update organization
Create or Update Customer
Create or update a Customer
Remove Tags From Ticket
Remove tags from a ticket.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
Trusted by Thousands. Recognized by the Best.
Recognized by leading review platforms and trusted by 10,000+ businesses worldwide.
From idea to automation.
AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
Learn More About Automation
How viaSocket Works | A Complete Guide
Discover viaSocket, an AI-powered workflow automation platform with 2,000+ integrations. Learn what it is, how it works, and how to set up no-code automated workflows.
5 Simple Automation Hacks to Make Your Team Free
Five practical automation hacks to cut repetitive tasks and boost productivity using viaSocket, covering lead generation, onboarding, accounting, support, and HR.
What is Workflow Automation - Definition, Importance & Benefits | A Complete Guide
Explore workflow automation: its definition, benefits, how it works, real-world examples, and how to automate with viaSocket.
What are Webhooks - Definition, Working, Usage & Examples | A Complete Guide
Discover what webhooks are, how they work, and when to use them. Compare push-based webhooks with APIs and polling, with practical examples and ViaSocket integration.
viaSocket Support
We're here to help
Instant answers
AI assistant available 24/7
Expert support
Connect with our specialists
Trusted & secure
Your data is safe with us
Start automating Zendesk Support and Mercury free
No credit card required. Set up your first workflow in minutes.
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
About Mercury
Mercury is an online financial platform that helps startups grow and manage their capital.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Zendesk Support and Mercury accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Zendesk Support and Mercury as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Mercury. No coding required.
Yes. You can set up a workflow where Zendesk Support triggers actions in Mercury, and a separate workflow where Mercury triggers actions in Zendesk Support. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Zendesk Support and Mercury. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Zendesk Support and Mercury integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
