Connect Zendesk Support and Simpro
Integrate Zendesk Support with Simpro to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Contact in Simpro when New Organization Created or Updated in Zendesk Support
Create Company Customer in Simpro when New Organization Created or Updated in Zendesk Support
Create Individual Customer in Simpro when New Organization Created or Updated in Zendesk Support
Create Service Job in Simpro when New Organization Created or Updated in Zendesk Support
Find Job in Simpro when New Organization Created or Updated in Zendesk Support
Popular Zendesk Support + Simpro flows
Start from a real workflow other teams are already running.
Choose a trigger
Zendesk Support
When this happens...
New Organization Created or Updated
New Customer Created or Updated
Tag Added To Customer
New Group Is Created
New Ticket Created or Updated
New View Is Created
New Organization Created
Customer Is Created
Tag Added To Organization
Ticket Is Created
Tag Added To Ticket
Ticket Is Updated in View
Choose an action
Simpro
Automatically do this!
Create Contact
Create Company Customer
Create Individual Customer
Create Service Job
Find Job
Find Schedule
Find Quote
Find Company Customer
Create Schedule
Find Contact
Find Individual Customer
List Contact
List Customers
List Employees
List Sites
List Jobs
List All Quotes
List all Invoices
List All Customer Payments
List All Recurring Invoices
List All Customer Groups
List All Customer Profiles
List All Labor Rates
List All Schedule Rates
List All Service Fees
Create Contact in Simpro when New Organization Created or Updated in Zendesk Support
Use this flowCreate Company Customer in Simpro when New Organization Created or Updated in Zendesk Support
Use this flowCreate Individual Customer in Simpro when New Organization Created or Updated in Zendesk Support
Use this flowCreate Service Job in Simpro when New Organization Created or Updated in Zendesk Support
Use this flowFind Job in Simpro when New Organization Created or Updated in Zendesk Support
Use this flowFind Schedule in Simpro when New Organization Created or Updated in Zendesk Support
Use this flowFind Quote in Simpro when New Organization Created or Updated in Zendesk Support
Use this flowFind Company Customer in Simpro when New Organization Created or Updated in Zendesk Support
Use this flowCreate Schedule in Simpro when New Organization Created or Updated in Zendesk Support
Use this flowFind Contact in Simpro when New Organization Created or Updated in Zendesk Support
Use this flowSupported Triggers & Actions
Everything you can automate between Zendesk Support and Simpro.
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
New Group Is Created
Runs when new group is created
New Ticket Created or Updated
Runs when an existing Ticket Created or Updated
New View Is Created
Runs when new view is created
Do thisActions
Action is the task that follows automatically within your Zendesk Support integrations.
List All Tickets
Get all support tickets
Add Comment to Ticket
Adds a comment to an existing ticket.
Add Tags to Ticket
Adds multiple tags to an existing ticket by ticket ID.
Create Or Update Organization
Create or update organization
Create or Update Customer
Create or update a Customer
Remove Tags From Ticket
Remove tags from a ticket.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
About Simpro
Simpro is a field service and job management software package. Optimize workflow processes & field service operations for trade businesses.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Zendesk Support and Simpro accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Zendesk Support and Simpro as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Simpro. No coding required.
Yes. You can set up a workflow where Zendesk Support triggers actions in Simpro, and a separate workflow where Simpro triggers actions in Zendesk Support. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Zendesk Support and Simpro. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Zendesk Support and Simpro integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
