Connect Zoho Desk and AI21 Labs to Build Intelligent Automations

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Zoho Desk

When this happens...

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AI21 Labs

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

Contact Updated

Contact Updated

Triggers when a contact's details are updated.

New Task

New Task

Triggers when a new task is created in Zoho Desk.

Task Updated

Task Updated

Triggers when an existing task is updated.

New Account

New Account

Trigger when new account is created

New Agent

New Agent

Trigger when new agent is created

New Attachment

New Attachment

Trigger when new attachment is added to a ticket in selected organization

Do thisActions

Action is the task that follows automatically within your Zoho Desk integrations.

Update Contact

Update Contact

Updates information for an existing contact.

Find a Contact

Find a Contact

Find a contact by its email.

Search Ticket

Search Ticket

Search Ticket by ticket number

Add Attachment

Add Attachment

Add attachment to a ticket

Add a Comment

Add a Comment

Add a comment to a ticket

Create a Account

Create a Account

Creates a new accounts

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Frequently Asked Questions

How do I start an integration between Zoho Desk and AI21 Labs?

To start, connect both your Zoho Desk and AI21 Labs accounts to viaSocket. Once connected, you can set up a workflow where an event in Zoho Desk triggers actions in AI21 Labs (or vice versa).

Can we customize how data from Zoho Desk is recorded in AI21 Labs?

Absolutely. You can customize how Zoho Desk data is recorded in AI21 Labs. This includes choosing which data fields go into which fields of AI21 Labs, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Zoho Desk and AI21 Labs?

The data sync between Zoho Desk and AI21 Labs typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Zoho Desk to AI21 Labs?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Zoho Desk and AI21 Labs?

Yes, you can set conditional logic to control the flow of data between Zoho Desk and AI21 Labs. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Zoho Desk

About Zoho Desk

Zoho Desk is a cloud-based customer service software that helps businesses deliver top-notch customer support to their clients. It features tools for managing tickets, automating workflows, and analyzing performance metrics.

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AI21 Labs

About AI21 Labs

AI21 Labs is a leading innovator in artificial intelligence, specializing in advanced language models and AI-driven solutions. Their cutting-edge technology empowers businesses and developers to enhance productivity and creativity through natural language processing.

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