Integrations Zoho Desk Microsoft Teams
Zoho Desk + Microsoft Teams
Full list

Supported Triggers & Actions

Everything you can automate between Zoho Desk and Microsoft Teams.

When this happensTriggers

A trigger is an event that starts a workflow.

Contact Updated

Contact Updated

Triggers when a contact's details are updated.

New Task

New Task

Triggers when a new task is created in Zoho Desk.

Task Updated

Task Updated

Triggers when an existing task is updated.

New Account

New Account

Trigger when new account is created

New Agent

New Agent

Trigger when new agent is created

New Attachment

New Attachment

Trigger when new attachment is added to a ticket in selected organization

Do thisActions

Action is the task that follows automatically within your Zoho Desk integrations.

Update Contact

Update Contact

Updates information for an existing contact.

Find a Contact

Find a Contact

Find a contact by its email.

Search Ticket

Search Ticket

Search Ticket by ticket number

Add Attachment

Add Attachment

Add attachment to a ticket

Add a Comment

Add a Comment

Add a comment to a ticket

Create a Account

Create a Account

Creates a new accounts

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  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Learn how to automate Zoho Desk and Microsoft Teams workflows.

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Learn how to automate Zoho Desk and Microsoft Teams workflows.

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Integrations Zoho Desk
Zoho Desk + Microsoft Teams
Zoho Desk logo

About Zoho Desk

Zoho Desk is a cloud-based customer service software that helps businesses deliver top-notch customer support to their clients. It features tools for managing tickets, automating workflows, and analyzing performance metrics.

Learn more
Integrations Microsoft Teams
Microsoft Teams + Zoho Desk
Microsoft Teams logo

About Microsoft Teams

Microsoft Teams is a collaboration platform that integrates people, content, and tools to enhance teamwork and communication. It offers chat, video conferencing, file sharing, and app integration to streamline workflows and improve productivity.

Learn more

Frequently Asked Questions

How do I connect Zoho Desk and Microsoft Teams?

Sign up for a free viaSocket account, then authorize both your Zoho Desk and Microsoft Teams accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between Zoho Desk and Microsoft Teams as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from Zoho Desk to Microsoft Teams?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Microsoft Teams. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where Zoho Desk triggers actions in Microsoft Teams, and a separate workflow where Microsoft Teams triggers actions in Zoho Desk. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between Zoho Desk and Microsoft Teams. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire Zoho Desk and Microsoft Teams integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.