Introduction

Efficiently manage your Zendesk support tickets by automatically categorizing them with the power of AI. This easy-to-use template will help you send ticket details to an AI system for quick categorization and log the results in a Google Sheet, keeping your support data organized and accessible.

Trigger Event

New Zendesk Ticket Submitted

This workflow begins the moment a new ticket is created in Zendesk. It seamlessly picks up ticket information, so you don't have to monitor tickets manually.

Actions

1. Categorize Ticket with AI

As soon as a new Zendesk ticket is received, its details are sent to an AI service. The AI reviews the ticket and assigns the appropriate category, making sure your support queries are organized in the right sections.

2. Record Results in Google Sheets

Once the ticket is categorized, the details—including the ticket timestamp and the assigned category—are neatly added to your Google Sheet. This ensures you always have a clear and updated record of every ticket for future analysis.

Benefits

• Instantly sorts your support tickets, saving valuable time
• Eliminates manual ticket classification errors
• Keeps a clear, organized record of all incoming tickets for easy tracking and reporting

With this template, your support team can focus on resolving tickets, while the categorization and logging happen automatically in the background.