Razorpay payment failed: WhatsApp customer alert + Slack team notification
When a Razorpay payment fails, automatically send a WhatsApp alert to the customer and notify your team in Slack for fast follow‑up.
By Abhijeet Singh
Installed by 1 users
Razorpay payment failed: WhatsApp customer alert + Slack team notification
Razorpay Payment Failed → WhatsApp Customer Alert + Slack Team Notification
Introduction
Turn failed payments into quick recoveries: notify customers on WhatsApp and alert your team in Slack instantly. ✅
Trigger Event
A payment fails in Razorpay (via the Razorpay “payment.failed” webhook).
Actions
- WhatsApp message to the customer
- Uses the phone number from the Razorpay event to send a pre‑approved WhatsApp template message so the customer can retry or get help.
- Slack alert to your team
- Posts a clear message in your chosen Slack channel, including the payer’s email from the Razorpay event, so support/finance can respond immediately.
Benefits
- Immediate customer outreach on WhatsApp
- Faster team response with Slack alerts
- Fewer lost payments and charge retries
- Less manual checking of Razorpay dashboard
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Frequently Asked Questions
This template automates a specific workflow by connecting multiple apps and removing manual steps. It’s useful for anyone who wants to save time, reduce errors, and streamline repetitive tasks using automation.
No. You can install and customize this template without writing any code. Everything is done through simple configuration.
Only the apps shown on the template page are required. You can customize messages, add or remove steps, apply conditions, connect more apps, and add extra actions like notifications, data updates, or triggering other automations.
Yes. Once configured, it can be used for live workflows and production systems. You can also duplicate the template and customize it for different teams or processes.
Most templates can be set up in just a few minutes. You can pause, edit, duplicate, or delete the workflow anytime.
You can start with the free plan; limits depend on your viaSocket plan and usage. If you need help, you can contact viaSocket support, check the Knowledge Base, or book a demo.
