Integrate 2Chat with Groove to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Change Ticket State in Groove when New WhatsApp Message Received in 2Chat
Create New in Groove when New WhatsApp Message Sent via 2Chat
Change Ticket State in Groove when New WhatsApp Message Sent via 2Chat
Create New in Groove when New WhatsApp Message in 2Chat
Change Ticket State in Groove when New WhatsApp Message in 2Chat
Start from a real workflow other teams are already running.
2Chat
When this happens...
New WhatsApp Message Received
New WhatsApp Message Sent
New WhatsApp Message
WhatsApp Call Received
New Message Reaction
Message Edited
WhatsApp Group Message Received
WhatsApp Group Participant Reacts
Participant Joins WhatsApp Group
Participant Removed From WhatsApp Group
Groove
Automatically do this!
Create New
Change Ticket State
Reopen Ticket
Close Ticket
Change Assigned Agent
Change Ticket State in Groove when New WhatsApp Message Received in 2Chat
Use this flowCreate New in Groove when New WhatsApp Message Sent via 2Chat
Use this flowChange Ticket State in Groove when New WhatsApp Message Sent via 2Chat
Use this flowCreate New in Groove when New WhatsApp Message in 2Chat
Use this flowChange Ticket State in Groove when New WhatsApp Message in 2Chat
Use this flowCreate New in Groove when WhatsApp Call Received via 2Chat
Use this flowChange Ticket State in Groove when WhatsApp Call Received via 2Chat
Use this flowCreate New in Groove when New Message Reaction in 2Chat
Use this flowChange Ticket State in Groove when New Message Reaction in 2Chat
Use this flowCreate New in Groove when Message Edited in 2Chat
Use this flowEverything you can automate between 2Chat and Groove.
When this happensTriggers
A trigger is an event that starts a workflow.
Runs when a new WhatsApp message is received in 2Chat.
Runs when a new WhatsApp message is sent in 2Chat.
Runs when a new WhatsApp message is sent or received.
Runs when a new WhatsApp call is received.
Runs when someone reacts to a message.
Runs when a message is edited in 2Chat, including edits in group conversations.
Action is the task that follows automatically within your 2Chat integrations.
Creates a new contact in your system with the provided contact details.
The "Create Channel" action allows you to set up a new WhatsApp channel
Sets the About text on your 2Chat-connected WhatsApp number.
Sends a text message to a WhatsApp-enabled phone number.
Checks whether a given phone number has an active WhatsApp account.
Creates a new WhatsApp group in your account.

Follow a simple walkthrough to create, test, and launch your first automation.
Connect your apps
Link the apps you want to automate.
Configure your workflow
Set up triggers, actions, and map your data.
Test & publish
Test your workflow and publish it.
Recognized by leading review platforms and trusted by 10,000+ businesses worldwide.
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.

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2Chat is a conversational commerce automation tool for WhatsApp, Instagram, Messenger, and SMS.
Learn moreGroove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn moreSign up for a free viaSocket account, then authorize both your 2Chat and Groove accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between 2Chat and Groove as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Groove. No coding required.
Yes. You can set up a workflow where 2Chat triggers actions in Groove, and a separate workflow where Groove triggers actions in 2Chat. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between 2Chat and Groove. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire 2Chat and Groove integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.