Connect 8x8 and evaluagent to Build Intelligent Automations
Choose a Trigger
When this happens...
New SMS Event
Choose an Action
Automatically do this!
- Request a new Action for evaluagent
Enable Integrations or automations with these events of 8x8 and evaluagent
Enable Integrations or automations with these events of 8x8 and evaluagent
Triggers
New SMS Event
Trigger's when any sms event occur.
Actions
Send SMS
Send a sms.
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Frequently Asked Questions
To start, connect both your 8x8 and evaluagent accounts to viaSocket. Once connected, you can set up a workflow where an event in 8x8 triggers actions in evaluagent (or vice versa).
Absolutely. You can customize how 8x8 data is recorded in evaluagent. This includes choosing which data fields go into which fields of evaluagent, setting up custom formats, and filtering out unwanted information.
The data sync between 8x8 and evaluagent typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between 8x8 and evaluagent. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About 8x8
8x8’s integrated communications platform as a service(CPaaS) providing SMS, Voice, Chat Apps and Video Interaction integrations
Learn MoreAbout evaluagent
EvaluAgent provides everything you need to evaluate, coach and engage agents. This app allows you to view zendesk tickets that have been evaluated inside evaluation and have instant access to the results
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