Connect 8x8 and route to Build Intelligent Automations

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Frequently Asked Questions

How do I start an integration between 8x8 and route?

To start, connect both your 8x8 and route accounts to viaSocket. Once connected, you can set up a workflow where an event in 8x8 triggers actions in route (or vice versa).

Can we customize how data from 8x8 is recorded in route?

Absolutely. You can customize how 8x8 data is recorded in route. This includes choosing which data fields go into which fields of route, setting up custom formats, and filtering out unwanted information.

How often does the data sync between 8x8 and route?

The data sync between 8x8 and route typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from 8x8 to route?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between 8x8 and route?

Yes, you can set conditional logic to control the flow of data between 8x8 and route. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

8x8

About 8x8

8x8’s integrated communications platform as a service(CPaaS) providing SMS, Voice, Chat Apps and Video Interaction integrations

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route

About route

Route is a multi-channel marketing automation platform. Identify contacts in your site or app, track their behaviour and trigger automated personalized campaigns.

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