Connect 8x8 and xconnect to Build Intelligent Automations

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xconnect

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Frequently Asked Questions

How do I start an integration between 8x8 and xconnect?

To start, connect both your 8x8 and xconnect accounts to viaSocket. Once connected, you can set up a workflow where an event in 8x8 triggers actions in xconnect (or vice versa).

Can we customize how data from 8x8 is recorded in xconnect?

Absolutely. You can customize how 8x8 data is recorded in xconnect. This includes choosing which data fields go into which fields of xconnect, setting up custom formats, and filtering out unwanted information.

How often does the data sync between 8x8 and xconnect?

The data sync between 8x8 and xconnect typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from 8x8 to xconnect?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between 8x8 and xconnect?

Yes, you can set conditional logic to control the flow of data between 8x8 and xconnect. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

8x8

About 8x8

8x8’s integrated communications platform as a service(CPaaS) providing SMS, Voice, Chat Apps and Video Interaction integrations

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xconnect

About xconnect

xConnect Remote Management Platform allows you to monitor your system hardware remotely and provide notification for potential service issues.

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