Connect Fresh kds and FuseDesk to Build Intelligent Automations
Choose a Trigger
When this happens...
New Fresh KDS Event
Choose an Action
Automatically do this!
Create Contact
Create FuseDesk Case
Update Contact
Update FuseDesk Case
Find a Contact
List Case
List Unassigned Emails
List Trashed Emails
List All Reps
List Case Tags
List Active Departments
List Departments
List Archived Departments
List Webhooks
List Chats
Ready to use Fresh kds and FuseDesk automations
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- InstagramInstagram CaptionGenerate ImagePublish Photo with TaggingAdd Step
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Fresh KDS Event
Receives real-time Fresh KDS events (order and status updates) for configured brands and locations.
Contact Updated
Triggers when a contact is updated in FuseDesk
Contact Created
Triggers when a contact is created in FuseDesk
Case Created
Triggers when a new FuseDesk case is created.
Case Updated
Triggers when a new FuseDesk case is updated.
Case Closed
Triggers when a FuseDesk case has been resolved and marked as Closed
Do thisActions
Action is the task that follows automatically within your Fresh kds integrations.
Send KDS Message
Send the message to all the location’s devices.
Send Arrival Notification
Send the notification to all the location’s devices.
Cancel KDS Order
Cancel an active KDS order at a chosen location.
Create Contact
Creates a Contact
Create FuseDesk Case
Create a new FuseDesk Case
Update Contact
Updates a Contact
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Frequently Asked Questions
To start, connect both your Fresh kds and FuseDesk accounts to viaSocket. Once connected, you can set up a workflow where an event in Fresh kds triggers actions in FuseDesk (or vice versa).
Absolutely. You can customize how Fresh kds data is recorded in FuseDesk. This includes choosing which data fields go into which fields of FuseDesk, setting up custom formats, and filtering out unwanted information.
The data sync between Fresh kds and FuseDesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Fresh kds and FuseDesk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Fresh kds
Fresh KDS is a cutting-edge kitchen display system designed to streamline restaurant operations and enhance order management efficiency. It integrates seamlessly with point-of-sale systems to provide real-time updates and improve communication between the kitchen and front-of-house staff.
Learn MoreAbout FuseDesk
FuseDesk is an integrated Help Desk and Messaging Platform for sales and customer support case management.
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