Integrate FuseDesk with MSG91 to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Contact in Fusedesk when WhatsApp Delivery Report Arrives in MSG91
Create FuseDesk Case in Fusedesk when WhatsApp Delivery Report Arrives in MSG91
Update Contact in Fusedesk when WhatsApp Delivery Report Arrives in MSG91
Update FuseDesk Case in Fusedesk when WhatsApp Delivery Report Arrives in MSG91
Find a Contact in FuseDesk when WhatsApp Delivery Report Arrives in MSG91
Start from a real workflow other teams are already running.
FuseDesk
When this happens...
Contact Updated
Contact Created
Case Created
Case Updated
Case Closed
Department Added
Rep Added
Rep Updated
Department Update
MSG91
Automatically do this!
Send Campaign
Send Template SMS
Send a Mail
Create or Update Contact in Segmento
Update Contact In Segmento
Search a specific contact in Segmento
Schedule a Template SMS
Find Campaign Template Details
List WhatsApp Templates
Send WhatsApp Template Message
Validate Email Address
Get all Contacts in a Phonebook
Get a Contact in Phonebook
Get all Segment
Create User Event
Check Template Status
Send WhatsApp Message
Generate Short URL
Verify OTP
Resend OTP
OTP Analytics
Send OTP via Widget
Resend Widget OTP
Verify Widget OTP
Verify Widget Token
Make a Voice Call
Send Voice Message
Send RCS Template Message
Create Alert
Close Alert
Send Mail via Hello
Search Tickets
List Email Domains
Create Contact in Fusedesk when WhatsApp Delivery Report Arrives in MSG91
Use this flowCreate FuseDesk Case in Fusedesk when WhatsApp Delivery Report Arrives in MSG91
Use this flowUpdate Contact in Fusedesk when WhatsApp Delivery Report Arrives in MSG91
Use this flowUpdate FuseDesk Case in Fusedesk when WhatsApp Delivery Report Arrives in MSG91
Use this flowFind a Contact in FuseDesk when WhatsApp Delivery Report Arrives in MSG91
Use this flowList Case from FuseDesk when WhatsApp Delivery Report Arrives in MSG91
Use this flowList Unassigned Emails from FuseDesk when WhatsApp Delivery Report Arrives in MSG91
Use this flowList Trashed Emails in FuseDesk when WhatsApp Delivery Report Arrives in MSG91
Use this flowList All Reps from FuseDesk when WhatsApp Delivery Report Arrives in MSG91
Use this flowList Case Tags from FuseDesk when WhatsApp Delivery Report Arrives in MSG91
Use this flowEverything you can automate between FuseDesk and MSG91.
When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when a contact is updated in FuseDesk
Triggers when a contact is created in FuseDesk
Triggers when a new FuseDesk case is created.
Triggers when a new FuseDesk case is updated.
Triggers when a FuseDesk case has been resolved and marked as Closed
Triggers when a Department is Added.
Action is the task that follows automatically within your FuseDesk integrations.
Creates a Contact
Create a new FuseDesk Case
Updates a Contact
Updated an existing FuseDesk Case.
Finds a Contact Optionally, create a contact if none are found.
Gets all case.

Follow a simple walkthrough to create, test, and launch your first automation.
Connect your apps
Link the apps you want to automate.
Configure your workflow
Set up triggers, actions, and map your data.
Test & publish
Test your workflow and publish it.
Recognized by leading review platforms and trusted by 10,000+ businesses worldwide.
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.

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FuseDesk is an integrated Help Desk and Messaging Platform for sales and customer support case management.
Learn moreMSG91 is a cloud communication platform that provides APIs for SMS, WhatsApp, voice, email, RCS, OTP, and customer engagement automation for businesses.
Learn moreSign up for a free viaSocket account, then authorize both your FuseDesk and MSG91 accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between FuseDesk and MSG91 as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach MSG91. No coding required.
Yes. You can set up a workflow where FuseDesk triggers actions in MSG91, and a separate workflow where MSG91 triggers actions in FuseDesk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between FuseDesk and MSG91. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire FuseDesk and MSG91 integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.