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When this happensTriggers
A trigger is an event that starts a workflow.
Receives real-time Fresh KDS events (order and status updates) for configured brands and locations.
Action is the task that follows automatically within your Fresh kds integrations.
Send the message to all the location’s devices.
Send the notification to all the location’s devices.
Cancel an active KDS order at a chosen location.
Assign Conversation to User
Adds a Note in the Conversation
Create your contact in Helpwise from your favorite app.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Fresh kds and Helpwise accounts to viaSocket. Once connected, you can set up a workflow where an event in Fresh kds triggers actions in Helpwise (or vice versa).
Absolutely. You can customize how Fresh kds data is recorded in Helpwise. This includes choosing which data fields go into which fields of Helpwise, setting up custom formats, and filtering out unwanted information.
The data sync between Fresh kds and Helpwise typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Fresh kds and Helpwise. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Fresh KDS is a cutting-edge kitchen display system designed to streamline restaurant operations and enhance order management efficiency. It integrates seamlessly with point-of-sale systems to provide real-time updates and improve communication between the kitchen and front-of-house staff.
Learn MoreHelpwise is a collaborative shared inbox platform designed to streamline team communication and enhance customer support. It allows teams to manage emails, SMS, WhatsApp, and other communication channels from a single interface, improving efficiency and response times.
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