Connect SMS.to and Zendesk Support
Integrate SMS.to with Zendesk Support to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Estimate Single SMS with SMS.to when New Customer Created or Updated in Zendesk Support
Create or Update Contact in SMS.to when New Customer Created or Updated in Zendesk Support
Send SMS via SMS.to when New Customer Created or Updated in Zendesk Support
Get Recent Optouts from SMS.to when New Customer Created or Updated in Zendesk Support
Delete Contact By Phone in SMS.to when New Customer Created or Updated in Zendesk Support
Popular SMS.to + Zendesk Support flows
Start from a real workflow other teams are already running.
Choose a trigger
SMS.to
When this happens...
New Contact
New Message Is Sent
Choose an action
Zendesk Support
Automatically do this!
List All Tickets
Add Comment to Ticket
Add Tags to Ticket
Create Or Update Organization
Create or Update Customer
Remove Tags From Ticket
Update Ticket
Create Ticket
Find Latest Ticket Comment
List Ticket Comments
List Agents
Find or List Groups
Delete Customers
List All Organizations
List All Customers
Estimate Single SMS with SMS.to when New Customer Created or Updated in Zendesk Support
Use this flowCreate or Update Contact in SMS.to when New Customer Created or Updated in Zendesk Support
Use this flowSend SMS via SMS.to when New Customer Created or Updated in Zendesk Support
Use this flowGet Recent Optouts from SMS.to when New Customer Created or Updated in Zendesk Support
Use this flowDelete Contact By Phone in SMS.to when New Customer Created or Updated in Zendesk Support
Use this flowGet Contacts from SMS.to when New Customer Created or Updated in Zendesk Support
Use this flowGet Message Details from SMS.to when New Customer Created or Updated in Zendesk Support
Use this flowGet Campaign Details from SMS.to when New Customer Created or Updated in Zendesk Support
Use this flowGet All Lists from SMS.to when New Customer Created or Updated in Zendesk Support
Use this flowEstimate Single SMS with SMS.to when Tag Added To Customer in Zendesk Support
Use this flowSupported Triggers & Actions
Everything you can automate between SMS.to and Zendesk Support.
When this happensTriggers
A trigger is an event that starts a workflow.
New Contact
Triggers when a new contact is created in a list.
New Message Is Sent
Runs when new message is sent
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
New Group Is Created
Runs when new group is created
Do thisActions
Action is the task that follows automatically within your SMS.to integrations.
Estimate Single SMS
Estimate a Single SMS
Create or Update Contact
Create or update a contact
Send SMS
Send text to numbers or lists
Get Recent Optouts
Get opt-outs from past hour
Delete Contact By Phone
Remove contacts by phone
Get Contacts
Get optouts detail that were opted out in last 1hr.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Recognized by leading review platforms and trusted by 10,000+ businesses worldwide.
From idea to automation.
AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About SMS.to
SMS.To is a powerful platform for sending and receiving SMS messages, enabling businesses to communicate effectively with their customers through text messaging.
Learn moreSimilar apps
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your SMS.to and Zendesk Support accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between SMS.to and Zendesk Support as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Zendesk Support. No coding required.
Yes. You can set up a workflow where SMS.to triggers actions in Zendesk Support, and a separate workflow where Zendesk Support triggers actions in SMS.to. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between SMS.to and Zendesk Support. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire SMS.to and Zendesk Support integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
