Connect AcornReply and Intercom
Integrate AcornReply with Intercom to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Get User from Intercom when New Knowledge Base Entry in Acornreply
List Tags from Intercom when New Knowledge Base Entry in Acornreply
List Admins in Intercom when New Knowledge Base Entry in Acornreply
Add Tag to Contact in Intercom when New Knowledge Base Entry in Acornreply
List Contact Tags in Intercom when New Knowledge Base Entry in Acornreply
Popular AcornReply + Intercom flows
Start from a real workflow other teams are already running.
Choose a trigger
AcornReply
When this happens...
New Knowledge Base Entry
Choose an action
Intercom
Automatically do this!
Get User
List Tags
List Admins
Add Tag to Contact
List Contact Tags
Get Companies
Create User
Find Lead
Add or Remove Tag on Company
Create Conversation
Find Conversations
List Articles
List Companies
List Teams
Find Contact By Email
Add Note
Search Tickets
Find Users
List Contacts
Get User from Intercom when New Knowledge Base Entry in Acornreply
Use this flowList Tags from Intercom when New Knowledge Base Entry in Acornreply
Use this flowList Admins in Intercom when New Knowledge Base Entry in Acornreply
Use this flowAdd Tag to Contact in Intercom when New Knowledge Base Entry in Acornreply
Use this flowList Contact Tags in Intercom when New Knowledge Base Entry in Acornreply
Use this flowGet Companies from Intercom when New Knowledge Base Entry in Acornreply
Use this flowCreate User in Intercom when New Knowledge Base Entry in Acornreply
Use this flowFind Lead in Intercom when New Knowledge Base Entry in Acornreply
Use this flowAdd or Remove Tag on Company in Intercom when New Knowledge Base Entry in Acornreply
Use this flowCreate Conversation in Intercom when New Knowledge Base Entry in Acornreply
Use this flowSupported Triggers & Actions
Everything you can automate between AcornReply and Intercom.
When this happensTriggers
A trigger is an event that starts a workflow.
New Knowledge Base Entry
Runs when a new FAQ, article or past conversation is added to your knowledge base.
Lead Adds Email Address
Runs when Lead Adds Email Address
Conversation Is Closed
Runs when conversation is closed
New Company Created
Runs when new company is created
Admin Initiates Message to User
Runs when Admin Initiates Message to User
New Ticket Created
Runs when new ticket is created
Do thisActions
Action is the task that follows automatically within your AcornReply integrations.
Create Ticket
Create a support conversation in your inbox from a customer message, with priority, tags and details.
Update Knowledge Base Entry
Change the title, content, publish state, category or links of a selected knowledge base entry.
Create Knowledge Base Entry
Add an FAQ or article to your knowledge base, optionally published and filed in a category.
Find Knowledge Base Entries
List entries, search the published knowledge base, or get one entry by ID.
Delete Knowledge Base Entry
Permanently delete a knowledge base entry by its ID.
Get User
Retrieve a user by email, Intercom ID, or external user ID.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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From idea to automation.
AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About AcornReply
AcornReply is an AI support inbox for small teams: create tickets from your app and keep the knowledge base its AI drafts from in sync.
Learn more
About Intercom
Intercom is a customer messaging platform that helps businesses connect with their customers through live chat, bots, and personalized messaging. It enables companies to improve customer support, drive engagement, and increase sales by providing a seamless communication experience.
Learn moreFrequently Asked Questions
Sign up for a free viaSocket account, then authorize both your AcornReply and Intercom accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between AcornReply and Intercom as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Intercom. No coding required.
Yes. You can set up a workflow where AcornReply triggers actions in Intercom, and a separate workflow where Intercom triggers actions in AcornReply. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between AcornReply and Intercom. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire AcornReply and Intercom integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
