Connect AgentX and KIXIE to Build Intelligent Automations

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AgentX

When this happens...

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KIXIE

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Ready to use AgentX and KIXIE automations

Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New conversation arrives

New conversation arrives

Start a workflow for each new conversation received by the selected AgentX agent.

Get recent messages

Get recent messages

Retrieves messages from the selected conversation posted in the last few minutes.

Get recent agents

Get recent agents

Returns agents created within the selected time window, newest first.

Fetch recent agent messages

Fetch recent agent messages

Retrieve the agent's messages from the selected conversation that were sent recently.

Call Ended

Call Ended

Triggers your workflow when a Kixie voice call ends.

Call Started

Call Started

Notifies the configured webhook when a call begins, delivering key call details.

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Do thisActions

Action is the task that follows automatically within your AgentX integrations.

Start a conversation

Start a conversation

Create a new chat with the selected agent so you can send messages and get responses.

Send message to agent

Send message to agent

Start a conversation with the selected agent and send your initial message.

Send a message

Send a message

Send a message from the chosen Agent into an existing conversation so the Agent can reply.

Send a Team SMS

Send a Team SMS

Sends auto-sms from a Team SMS Inbox phone number.

Send to Queue

Send to Queue

Send a call to a queue

Make a Call

Make a Call

Places an outbound call through Kixie PowerCall.

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Frequently Asked Questions

How do I start an integration between AgentX and KIXIE?

To start, connect both your AgentX and KIXIE accounts to viaSocket. Once connected, you can set up a workflow where an event in AgentX triggers actions in KIXIE (or vice versa).

Can we customize how data from AgentX is recorded in KIXIE?

Absolutely. You can customize how AgentX data is recorded in KIXIE. This includes choosing which data fields go into which fields of KIXIE, setting up custom formats, and filtering out unwanted information.

How often does the data sync between AgentX and KIXIE?

The data sync between AgentX and KIXIE typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from AgentX to KIXIE?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between AgentX and KIXIE?

Yes, you can set conditional logic to control the flow of data between AgentX and KIXIE. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

AgentX

About AgentX

AgentX is a versatile platform designed to streamline and enhance your workflow with powerful automation and integration capabilities.

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KIXIE

About KIXIE

Seamlessly integrated voice and powerful automation tools designed for high-performing sales and customer support teams.

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