
When this happens...
New Conversation
Get recent messages
New Agent
Fetch recent agent messages

Automatically do this!
Resolve Alert
Send Alert
When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when New Conversation Started With an Agent.
Retrieves messages from the selected conversation posted in the last few minutes.
Triggers when a new agent is created.
Retrieve the agent's messages from the selected conversation that were sent recently.
Action is the task that follows automatically within your AgentX integrations.
Start a new chat with an agent
Start chat and send message
Send a message from Agent
Show agents and apply filters
Get agent conversations
List all workforces

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To start, connect both your AgentX and SIGNL4 accounts to viaSocket. Once connected, you can set up a workflow where an event in AgentX triggers actions in SIGNL4 (or vice versa).
Absolutely. You can customize how AgentX data is recorded in SIGNL4. This includes choosing which data fields go into which fields of SIGNL4, setting up custom formats, and filtering out unwanted information.
The data sync between AgentX and SIGNL4 typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between AgentX and SIGNL4. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
AgentX is a versatile platform designed to streamline and enhance your workflow with powerful automation and integration capabilities.
Learn MoreSIGNL4 is a mobile alerting and incident response solution designed to ensure critical notifications are delivered to the right people at the right time. It streamlines the process of alerting and managing incidents, making it ideal for IT operations, industrial automation, and other mission-critical environments.
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