Connect AgentX and Whole Practice to Build Intelligent Automations

Choose a Trigger

AgentX

When this happens...

Choose an Action

Whole Practice

Automatically do this!

Enable Integrations or automations with these events of AgentX and Whole Practice

Enable Integrations or automations with these events of AgentX and Whole Practice

Triggers

New Conversation

New Conversation

Triggers when New Conversation Started With an Agent.

Get recent messages

Get recent messages

Retrieves messages from the selected conversation posted in the last few minutes.

New Agent

New Agent

Triggers when a new agent is created.

Fetch recent agent messages

Fetch recent agent messages

Retrieve the agent's messages from the selected conversation that were sent recently.

Request a new Trigger for AgentX

Actions

Create Conversation With Agent

Create Conversation With Agent

Start a new chat with an agent

Start Chat And Send Message

Start Chat And Send Message

Start chat and send message

Send Message to Conversation

Send Message to Conversation

Send a message from Agent

List Agents

List Agents

Show agents and apply filters

List Agent Conversations

List Agent Conversations

Get agent conversations

List Workforces

List Workforces

List all workforces

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Frequently Asked Questions

How do I start an integration between AgentX and Whole Practice?

To start, connect both your AgentX and Whole Practice accounts to viaSocket. Once connected, you can set up a workflow where an event in AgentX triggers actions in Whole Practice (or vice versa).

Can we customize how data from AgentX is recorded in Whole Practice?

Absolutely. You can customize how AgentX data is recorded in Whole Practice. This includes choosing which data fields go into which fields of Whole Practice, setting up custom formats, and filtering out unwanted information.

How often does the data sync between AgentX and Whole Practice?

The data sync between AgentX and Whole Practice typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from AgentX to Whole Practice?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between AgentX and Whole Practice?

Yes, you can set conditional logic to control the flow of data between AgentX and Whole Practice. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.