Connect AI21 Labs and Deskpro to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for AI21 Labs
Choose an Action
Automatically do this!
Create Brand
Create Ticket
Create Organization
Find Ticket
Find Organization
Add Message to Ticket
Update Ticket
Create Person
Find Person
Ready to use AI21 Labs and Deskpro automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization
This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).
New Person Added
This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).
New Ticket
Checks for any new ticket created
New Task
This trigger checks for newly created tasks in Deskpro.
Do thisActions
Action is the task that follows automatically within your AI21 Labs integrations.
Generate AI Text
Generate text from a prompt
Search Library Files
Search and filter files in your AI21 Labs library.
Create Brand
Create a Breand in Deskpro
Create Ticket
Create a new Deskpro support ticket with subject, requester email, message (HTML or text), context (agent/user), and status.
Create Organization
Create a new organization in Deskpro, optionally setting parent org, labels, summary, picture, phone number, and primary contact.
Find Ticket
Retrieve tickets from Deskpro using a query string.
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Frequently Asked Questions
To start, connect both your AI21 Labs and Deskpro accounts to viaSocket. Once connected, you can set up a workflow where an event in AI21 Labs triggers actions in Deskpro (or vice versa).
Absolutely. You can customize how AI21 Labs data is recorded in Deskpro. This includes choosing which data fields go into which fields of Deskpro, setting up custom formats, and filtering out unwanted information.
The data sync between AI21 Labs and Deskpro typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between AI21 Labs and Deskpro. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About AI21 Labs
AI21 Labs is a leading innovator in artificial intelligence, specializing in advanced language models and AI-driven solutions. Their cutting-edge technology empowers businesses and developers to enhance productivity and creativity through natural language processing.
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