Full list

Supported Triggers & Actions

Everything you can automate between ArcSite and tawk.to.

When this happensTriggers

A trigger is an event that starts a workflow.

New Project Created

New Project Created

Runs when a new project is created in ArcSite.

When an ArcSite event occurs

When an ArcSite event occurs

Runs the workflow automatically whenever an event occurs in ArcSite, such as proposal status changed, proposal payment received, project created, drawing created, project updated, drawing updated, and other supported events.

Visitor Starts Chat

Visitor Starts Chat

Runs when a visitor begins a chat on the selected Tawk.to property.

Chat Ends

Chat Ends

Runs when an active Tawk.to chat ends for the selected property.

New Chat Transcript Arrives

New Chat Transcript Arrives

Runs when a new chat transcript is saved for the selected Tawk.to property.

Ticket Created

Ticket Created

Create a support ticket for a chat on the selected Tawk.to property.

Request a new Trigger for ArcSite

Do thisActions

Action is the task that follows automatically within your ArcSite integrations.

Create Project

Create Project

Set up a new project by entering the project name, owner, and other key details.

Update Project Details

Update Project Details

Modify an existing project's information, including name, customer details, sales representative, worksite address, tags, and job number.

Invite Team Members

Invite Team Members

Add team members to your ArcSite project with roles and email addresses, ensuring all details are correct and complete.

Find Projects

Find Projects

Search projects by name or tags and return selected fields.

Export Proposal As PDF

Export Proposal As PDF

Generate a PDF proposal from a drawing using a selected proposal template.

Get Proposal Line Items

Get Proposal Line Items

Get proposal line items by drawing ID

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Frequently Asked Questions

How do I connect ArcSite and tawk.to?

Sign up for a free viaSocket account, then authorize both your ArcSite and tawk.to accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between ArcSite and tawk.to as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from ArcSite to tawk.to?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach tawk.to. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where ArcSite triggers actions in tawk.to, and a separate workflow where tawk.to triggers actions in ArcSite. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between ArcSite and tawk.to. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire ArcSite and tawk.to integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.