Connect AssemblyAI and Groove to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for AssemblyAI
Choose an Action
Automatically do this!
Create New
Change Ticket State
Reopen Ticket
Close Ticket
Change Assigned Agent
Ready to use AssemblyAI and Groove automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Do thisActions
Action is the task that follows automatically within your AssemblyAI integrations.
Transcribe
Transcribe an audio or video file using AssemblyAI.
Get Transcript Redacted Audio Result
Get the result of the redacted audio model.
Get Transcript
Get details of a transcript by its id.
Get Transcript Sentences
Retrieve the sentences of the transcript by its ID.
Get Transcript Paragraph
Retrieve the paragraphs of the transcript by its ID.
Get Transcript Subtitles
Export the transcript as SRT or VTT subtitles.
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Frequently Asked Questions
To start, connect both your AssemblyAI and Groove accounts to viaSocket. Once connected, you can set up a workflow where an event in AssemblyAI triggers actions in Groove (or vice versa).
Absolutely. You can customize how AssemblyAI data is recorded in Groove. This includes choosing which data fields go into which fields of Groove, setting up custom formats, and filtering out unwanted information.
The data sync between AssemblyAI and Groove typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between AssemblyAI and Groove. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About AssemblyAI
AssemblyAI's Speech AI models include accurate speech-to-text for voice data (such as calls, virtual meetings, and podcasts), speaker detection and more.
Learn MoreAbout Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
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