Connect Attention Insight and Groove to Build Intelligent Automations
Choose a Trigger
When this happens...
New Studies Created
Choose an Action
Automatically do this!
Create New
Change Ticket State
Reopen Ticket
Close Ticket
Change Assigned Agent
Ready to use Attention Insight and Groove automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Studies Created
Triggers when a new studies created.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Do thisActions
Action is the task that follows automatically within your Attention Insight integrations.
Get Profile
This action Provide information about account.
Initiate Full Attention Analysis
Upload an image to run a full attention analysis (focus, clarity, auto-AOI, contrast) and receive a study ID plus attention heatmap results.
Perform Quick Attention Prediction
Generates Attention heatmap and focus map synchronically from image file or url.
Check Study Status
Fetches the analysis results for a given study from Attention Insight.
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
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Frequently Asked Questions
To start, connect both your Attention Insight and Groove accounts to viaSocket. Once connected, you can set up a workflow where an event in Attention Insight triggers actions in Groove (or vice versa).
Absolutely. You can customize how Attention Insight data is recorded in Groove. This includes choosing which data fields go into which fields of Groove, setting up custom formats, and filtering out unwanted information.
The data sync between Attention Insight and Groove typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Attention Insight and Groove. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Attention Insight
Allows you to upload images to Attention Insight platform, perform attention prediction analysis and return attention heatmap image
Learn MoreAbout Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
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