Connect Better Stack and InvGate Service Desk to Build Intelligent Automations
Enable Integrations or automations with these events of Better Stack and InvGate Service Desk
Enable Integrations or automations with these events of Better Stack and InvGate Service Desk
Triggers
New or Update Incident
Triggers when new incidents are created, or when existing incidents are updated.
New Comments on an Incident
Retrieve comments added to a specified incident within the last X minutes (default 15), returning newest first.
Actions
Resolve Incident
Resolve an Incident in Better stack.
Add Incident Comment
Post a Markdown-supported comment to a specific Better Stack incident.
Acknowledge Incident
Mark an active Better Stack incident as acknowledged and optionally record the acknowledging email.
Create Incident
Creates a New Incident.
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Frequently Asked Questions
To start, connect both your Better Stack and InvGate Service Desk accounts to viaSocket. Once connected, you can set up a workflow where an event in Better Stack triggers actions in InvGate Service Desk (or vice versa).
Absolutely. You can customize how Better Stack data is recorded in InvGate Service Desk. This includes choosing which data fields go into which fields of InvGate Service Desk, setting up custom formats, and filtering out unwanted information.
The data sync between Better Stack and InvGate Service Desk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Better Stack and InvGate Service Desk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Better Stack
Better Stack is a tool to provide reliable monitoring with voice calls and beautiful on-call scheduling. Configure everything in just 3 minutes, free plan included!
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About InvGate Service Desk
InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.
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