
When this happens...

Automatically do this!
Create Page Post Photo
Create Page Share URL Post
List Page Posts
Get Page Post Details
Reply Comment on Page Post
Comment on a Page Post
Get Comments of a Page Post
Delete Comment
Hide/Unhide Comment on Page Post
Send A Private Reply
Get Page or User Reaction Details
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When this happensTriggers
A trigger is an event that starts a workflow.
Enables automatic notifications whenever a new comment is posted on any specific page.
Triggers when your Facebook Page is mentioned or tagged in a post or comment.
Enables notifications whenever a new post is generated.
Trigger when someone reacts to a post on a selected Facebook Page.
Triggers when a new recommendation is posted on the selected Facebook Page so automations can respond.
Action is the task that follows automatically within your BoldDesk integrations.
Creates a new support ticket in BoldDesk.
Updates an existing support ticket with new information.
Create a new contact.
Create a new contact group.
Create note to an existing ticket.
Create reply to an existing ticket

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your BoldDesk and Facebook Pages accounts to viaSocket. Once connected, you can set up a workflow where an event in BoldDesk triggers actions in Facebook Pages (or vice versa).
Absolutely. You can customize how BoldDesk data is recorded in Facebook Pages. This includes choosing which data fields go into which fields of Facebook Pages, setting up custom formats, and filtering out unwanted information.
The data sync between BoldDesk and Facebook Pages typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between BoldDesk and Facebook Pages. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
BoldDesk is a comprehensive help desk and customer support software designed to streamline and enhance the customer service experience. It offers a range of features including ticket management, automation, and reporting to help businesses efficiently manage customer inquiries and support requests.
Learn MoreFacebook Pages lets you connect with your customers, fans and followers on the world's largest social network. Share relevant content to engage people who Like your page, create events to build and grow your community, and run a Facebook ad campaign by targeting location, age and more.
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