IntegrationsBoldDeskFacebook Pages
BoldDesk + Facebook Pages

Connect BoldDesk and Facebook Pages to Build Intelligent Automations

Choose a Trigger

BoldDesk

When this happens...

Choose an Action

Facebook Pages

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New Comment

New Comment

Enables automatic notifications whenever a new comment is posted on any specific page.

New Page Mention / Tag

New Page Mention / Tag

Triggers when your Facebook Page is mentioned or tagged in a post or comment.

New Post Published

New Post Published

Enables notifications whenever a new post is generated.

New Post Reaction

New Post Reaction

Trigger when someone reacts to a post on a selected Facebook Page.

New Recommendation

New Recommendation

Triggers when a new recommendation is posted on the selected Facebook Page so automations can respond.

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Do thisActions

Action is the task that follows automatically within your BoldDesk integrations.

Create Ticket

Create Ticket

Creates a new support ticket in BoldDesk.

Update Ticket

Update Ticket

Updates an existing support ticket with new information.

Create Contact

Create Contact

Create a new contact.

Create Contact Group

Create Contact Group

Create a new contact group.

Create Ticket Note

Create Ticket Note

Create note to an existing ticket.

Create Ticket Reply

Create Ticket Reply

Create reply to an existing ticket

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Frequently Asked Questions

How do I start an integration between BoldDesk and Facebook Pages?

To start, connect both your BoldDesk and Facebook Pages accounts to viaSocket. Once connected, you can set up a workflow where an event in BoldDesk triggers actions in Facebook Pages (or vice versa).

Can we customize how data from BoldDesk is recorded in Facebook Pages?

Absolutely. You can customize how BoldDesk data is recorded in Facebook Pages. This includes choosing which data fields go into which fields of Facebook Pages, setting up custom formats, and filtering out unwanted information.

How often does the data sync between BoldDesk and Facebook Pages?

The data sync between BoldDesk and Facebook Pages typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from BoldDesk to Facebook Pages?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between BoldDesk and Facebook Pages?

Yes, you can set conditional logic to control the flow of data between BoldDesk and Facebook Pages. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

BoldDesk

About BoldDesk

BoldDesk is a comprehensive help desk and customer support software designed to streamline and enhance the customer service experience. It offers a range of features including ticket management, automation, and reporting to help businesses efficiently manage customer inquiries and support requests.

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Facebook Pages

About Facebook Pages

Facebook Pages lets you connect with your customers, fans and followers on the world's largest social network. Share relevant content to engage people who Like your page, create events to build and grow your community, and run a Facebook ad campaign by targeting location, age and more.

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