Connect BoldDesk and Focus@Will to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for BoldDesk
Choose an Action
Automatically do this!
- Request a new Action for Focus@Will
Enable Integrations or automations with these events of BoldDesk and Focus@Will
Enable Integrations or automations with these events of BoldDesk and Focus@Will
Actions
Create Ticket
Creates a new support ticket in BoldDesk.
Update Ticket
Updates an existing support ticket with new information.
Create Contact
Create a new contact.
Create Contact Group
Create a new contact group.
Create Ticket Note
Create note to an existing ticket.
Create Ticket Reply
Create reply to an existing ticket
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- text is aiReplytoCommentSend a Private ReplyAdd Step
- Is guide commentReplytoComment GuideSend a Private Reply GuideAdd Step
- multi keyword matchcmntdqJzLMYSReplytoCommentMultiKeywordAdd Step
Automate Expense Report Approvals via Slack & QuickBooks
- Send for Approval acceptCreate Entry of expensesAdd Step
- Send for rejectMail for RejectionAdd Step
Automate Instagram DM Replies, Reactions, and Team Alerts
- has responseSendDMMessageAdd Step
- Notify teamSendMailAdd Step
- has reactSendDMMessage ReactAdd Step
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Frequently Asked Questions
To start, connect both your BoldDesk and Focus@Will accounts to viaSocket. Once connected, you can set up a workflow where an event in BoldDesk triggers actions in Focus@Will (or vice versa).
Absolutely. You can customize how BoldDesk data is recorded in Focus@Will. This includes choosing which data fields go into which fields of Focus@Will, setting up custom formats, and filtering out unwanted information.
The data sync between BoldDesk and Focus@Will typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between BoldDesk and Focus@Will. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About BoldDesk
BoldDesk is a comprehensive help desk and customer support software designed to streamline and enhance the customer service experience. It offers a range of features including ticket management, automation, and reporting to help businesses efficiently manage customer inquiries and support requests.
Learn MoreAbout Focus@Will
Focus@Will is a unique music service designed to enhance concentration and productivity by providing scientifically optimized music tracks. It helps users maintain focus and improve their work efficiency by reducing distractions and promoting a conducive work environment.
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