Connect BoldDesk and TopMessage
Integrate BoldDesk with TopMessage to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Ticket in BoldDesk when Message Is Read in TopMessage
Update Ticket in BoldDesk when Message Is Read in TopMessage
Create Contact in BoldDesk when Message Is Read in TopMessage
Create Contact Group in Bolddesk when Message Is Read in TopMessage
Create Ticket Note in BoldDesk when Message Is Read in TopMessage
Popular BoldDesk + TopMessage flows
Start from a real workflow other teams are already running.
Create Ticket in BoldDesk when Message Is Read in TopMessage
Use this flowUpdate Ticket in BoldDesk when Message Is Read in TopMessage
Use this flowCreate Contact in BoldDesk when Message Is Read in TopMessage
Use this flowCreate Contact Group in Bolddesk when Message Is Read in TopMessage
Use this flowCreate Ticket Note in BoldDesk when Message Is Read in TopMessage
Use this flowCreate Ticket Reply in BoldDesk when Message Is Read in TopMessage
Use this flowUpdate Contact in Bolddesk when Message Is Read in TopMessage
Use this flowUpdate Contact Group in Bolddesk when Message Is Read in TopMessage
Use this flowList Activity from BoldDesk when Message Is Read in TopMessage
Use this flowList Webhooks from BoldDesk when Message Is Read in TopMessage
Use this flowSupported Triggers & Actions
Everything you can automate between BoldDesk and TopMessage.
When this happensTriggers
A trigger is an event that starts a workflow.
Message Is Read
Runs when message is read
Do thisActions
Action is the task that follows automatically within your BoldDesk integrations.
Create Ticket
Creates a new support ticket in BoldDesk.
Update Ticket
Updates an existing support ticket with new information.
Create Contact
Create a new contact.
Create Contact Group
Create a new contact group.
Create Ticket Note
Create note to an existing ticket.
Create Ticket Reply
Create reply to an existing ticket
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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About BoldDesk
BoldDesk is a comprehensive help desk and customer support software designed to streamline and enhance the customer service experience. It offers a range of features including ticket management, automation, and reporting to help businesses efficiently manage customer inquiries and support requests.
Learn more
About TopMessage
TopMessage is a business messaging platform that enables companies to send SMS and WhatsApp messages through a single dashboard. It helps businesses manage marketing campaigns, customer communication, OTP verification, and automated messaging with easy-to-use APIs and tools. [1]: https://topmessage.com/?utm_source=chatgpt.com "TopMessage | Secure & Efficient Business Messaging Solutions"
Learn moreFrequently Asked Questions
Sign up for a free viaSocket account, then authorize both your BoldDesk and TopMessage accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between BoldDesk and TopMessage as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach TopMessage. No coding required.
Yes. You can set up a workflow where BoldDesk triggers actions in TopMessage, and a separate workflow where TopMessage triggers actions in BoldDesk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between BoldDesk and TopMessage. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire BoldDesk and TopMessage integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
