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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Marketplace Order Item
Triggers when a new a new order item is created for an order coming from a marketplace (such as Etsy) or from a manual order.
New Order Item
Triggers when a new customized order is received and print-ready files are generated.
Do thisActions
Action is the task that follows automatically within your BoldDesk integrations.
Create Ticket
Creates a new support ticket in BoldDesk.
Update Ticket
Updates an existing support ticket with new information.
Create Contact
Create a new contact.
Create Contact Group
Create a new contact group.
Create Ticket Note
Create note to an existing ticket.
Create Ticket Reply
Create reply to an existing ticket
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Frequently Asked Questions
To start, connect both your BoldDesk and Zakeke accounts to viaSocket. Once connected, you can set up a workflow where an event in BoldDesk triggers actions in Zakeke (or vice versa).
Absolutely. You can customize how BoldDesk data is recorded in Zakeke. This includes choosing which data fields go into which fields of Zakeke, setting up custom formats, and filtering out unwanted information.
The data sync between BoldDesk and Zakeke typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between BoldDesk and Zakeke. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About BoldDesk
BoldDesk is a comprehensive help desk and customer support software designed to streamline and enhance the customer service experience. It offers a range of features including ticket management, automation, and reporting to help businesses efficiently manage customer inquiries and support requests.
Learn MoreAbout Zakeke
Zakeke is a powerful platform that enables businesses to offer product customization and 3D visualization to their customers. It integrates seamlessly with e-commerce platforms, allowing users to personalize products in real-time, enhancing the shopping experience and boosting sales.
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