Connect Box and Zendesk Support
Integrate Box with Zendesk Support to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
List All Tickets from Zendesk Support when New Event in Box
Add Comment to Ticket in Zendesk Support when New Event in Box
Add Tags to Ticket in Zendesk Support when New Event in Box
Create Or Update Organization in Zendesk Support when New Event in Box
Create or Update Customer in Zendesk Support when New Event in Box
Popular Box + Zendesk Support flows
Start from a real workflow other teams are already running.
Choose a trigger
Box
When this happens...
New Event
New File
New Folder
Task Assigned to you
New Comment
Choose an action
Zendesk Support
Automatically do this!
List All Tickets
Add Comment to Ticket
Add Tags to Ticket
Create Or Update Organization
Create or Update Customer
Remove Tags From Ticket
Update Ticket
Create Ticket
Find Latest Ticket Comment
List Ticket Comments
List Agents
Find or List Groups
Delete Customers
List All Organizations
List All Customers
List All Tickets from Zendesk Support when New Event in Box
Use this flowAdd Comment to Ticket in Zendesk Support when New Event in Box
Use this flowAdd Tags to Ticket in Zendesk Support when New Event in Box
Use this flowCreate Or Update Organization in Zendesk Support when New Event in Box
Use this flowCreate or Update Customer in Zendesk Support when New Event in Box
Use this flowRemove Tags From Ticket in Zendesk Support when New Event in Box
Use this flowUpdate Ticket in Zendesk Support when New Event in Box
Use this flowFind Latest Ticket Comment in Zendesk Support when New Event in Box
Use this flowList Ticket Comments from Zendesk Support when New Event in Box
Use this flowList Agents from Zendesk Support when New Event in Box
Use this flowSupported Triggers & Actions
Everything you can automate between Box and Zendesk Support.
When this happensTriggers
A trigger is an event that starts a workflow.
New Event
Triggered when a new event is performed.
New File
Trigger when a new file add to folder.
New Folder
Triggers when you add a new folder
Task Assigned to you
Triggered when you are assigned a task
New Comment
Triggers when someone comments on a file in a folder you own/collaborate on.
New Organization Created or Updated
Runs when organization changes
Do thisActions
Action is the task that follows automatically within your Box integrations.
Create Folder
Create a new folder at the path you specify
Add Comment to file
Adds a new comment to a file
Add Task to File
Adds a task to a file
Add User as Collaborator
Add an individual user as collaborator on a folder
Move/Copy file
Moves or copies file from one folder to another
List All Tickets
Get all support tickets
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Box
Box is a cloud-based content management and file-sharing platform designed for businesses and individuals. It enables users to store, share, and collaborate on documents and files securely. Box is widely used for document management, file sharing, and team collaboration in both small businesses and large enterprises.
Learn moreSimilar apps
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Box and Zendesk Support accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Box and Zendesk Support as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Zendesk Support. No coding required.
Yes. You can set up a workflow where Box triggers actions in Zendesk Support, and a separate workflow where Zendesk Support triggers actions in Box. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Box and Zendesk Support. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Box and Zendesk Support integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
