Connect ChatBot and Zendesk Support
Integrate ChatBot with Zendesk Support to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create a Story in ChatBot when New Organization Created or Updated in Zendesk Support
Update Story in ChatBot when New Organization Created or Updated in Zendesk Support
Search Story in Chatbot when New Organization Created or Updated in Zendesk Support
Delete Story in Chatbot when New Organization Created or Updated in Zendesk Support
Create segment in Chatbot when New Organization Created or Updated in Zendesk Support
Popular ChatBot + Zendesk Support flows
Start from a real workflow other teams are already running.
Choose a trigger
ChatBot
When this happens...
User Created
Choose an action
Zendesk Support
Automatically do this!
List All Tickets
Add Comment to Ticket
Add Tags to Ticket
Create Or Update Organization
Create or Update Customer
Remove Tags From Ticket
Update Ticket
Create Ticket
Find Latest Ticket Comment
List Ticket Comments
List Agents
Find or List Groups
Delete Customers
List All Organizations
List All Customers
Create a Story in ChatBot when New Organization Created or Updated in Zendesk Support
Use this flowUpdate Story in ChatBot when New Organization Created or Updated in Zendesk Support
Use this flowSearch Story in Chatbot when New Organization Created or Updated in Zendesk Support
Use this flowDelete Story in Chatbot when New Organization Created or Updated in Zendesk Support
Use this flowCreate segment in Chatbot when New Organization Created or Updated in Zendesk Support
Use this flowAdd Users to Segments in ChatBot when New Organization Created or Updated in Zendesk Support
Use this flowCreate User in Chatbot when New Organization Created or Updated in Zendesk Support
Use this flowUpdate Segment in ChatBot when New Organization Created or Updated in Zendesk Support
Use this flowRemove Segment from ChatBot when New Organization Created or Updated in Zendesk Support
Use this flowDelete User in Chatbot when New Organization Created or Updated in Zendesk Support
Use this flowSupported Triggers & Actions
Everything you can automate between ChatBot and Zendesk Support.
When this happensTriggers
A trigger is an event that starts a workflow.
User Created
Trigger when a new user created.
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
New Group Is Created
Runs when new group is created
New Ticket Created or Updated
Runs when an existing Ticket Created or Updated
Do thisActions
Action is the task that follows automatically within your ChatBot integrations.
Create a Story
Create new story.
Update Story
Update existing story.
Search Story
Search Story.
Delete Story
Delete story seach by name.
Create segment
Create segment.
Add Users to Segments
Adds one or more Users to one or more Segments.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About ChatBot
ChatBot.com is an AI-powered conversational platform designed to automate customer interactions across multiple channels, including websites, Facebook Messenger, Slack, and more. Developed by LiveChat Software, it enables businesses—particularly small to medium-sized enterprises—to deploy intelligent chatbots without the need for coding expertise.
Learn moreSimilar apps
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your ChatBot and Zendesk Support accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between ChatBot and Zendesk Support as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Zendesk Support. No coding required.
Yes. You can set up a workflow where ChatBot triggers actions in Zendesk Support, and a separate workflow where Zendesk Support triggers actions in ChatBot. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between ChatBot and Zendesk Support. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire ChatBot and Zendesk Support integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
