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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Post
Triggers when a new post is created in ContentStudio.
Do thisActions
Action is the task that follows automatically within your ContentStudio integrations.
Create Social Post
Creates a new post in the selected workflow/workspace.
Delete a Post
Permanently deletes the specified post from the selected workspace.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
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Frequently Asked Questions
To start, connect both your ContentStudio and Freshservice accounts to viaSocket. Once connected, you can set up a workflow where an event in ContentStudio triggers actions in Freshservice (or vice versa).
Absolutely. You can customize how ContentStudio data is recorded in Freshservice. This includes choosing which data fields go into which fields of Freshservice, setting up custom formats, and filtering out unwanted information.
The data sync between ContentStudio and Freshservice typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between ContentStudio and Freshservice. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About ContentStudio
Save time by discovering, managing, and publishing content to all your social media accounts from one place. ContentStudio helps you automate content workflows, schedule posts, and stay updated with trending topics in your industry — all seamlessly integrated through ViaSocket.
Learn MoreAbout Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
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